artificial intelligence

cxo-conclave-2019

Ameyo at ETBFSI CXO Conclave, The Digital Future – 2019

AI in Customer Engagement, What’s the real value? – An Emerging Market Perspective AI has changed the definition of customer experience. With the increase in adoption of chatbot and conversational AI solutions for assisting customers and solving their problems, banks are reduced to digital apps. In ETBFSI CXO Conclave 2019, The Digital Future, industry leaders …

Ameyo at ETBFSI CXO Conclave, The Digital Future – 2019 Read More »

Artificial Intelligence (AI) vs Machine Learning (ML) – The Difference Between AI and ML

Whether you’re a startup or a full-fledged multinational empire, you are probably beginning to realize that the amount of data being stored in your organization is increasing each year. To deal with the increasingly large amounts of data, businesses are increasingly turning to artificial intelligence and machine learning for their handling and actionizing data. However, …

Artificial Intelligence (AI) vs Machine Learning (ML) – The Difference Between AI and ML Read More »

How Artificial Intelligence Improves Customer Experience In Contact Centers

One of the ways to measure the efficiency of a Contact Center is by taking into account the time it takes to connect a customer to a suitable agent in order to resolve a given issue. Today, enterprises are looking for an alternative to “rule-based decision matrices” (Example- The self-service IVR system that requires a …

How Artificial Intelligence Improves Customer Experience In Contact Centers Read More »

Will Artificial Intelligence (AI) Improve Contact Center Performance?

At the moment, the world is pretty piqued about AI or artificial intelligence. From tech giants like Google, Microsoft, Amazon and Facebook to start-up incubators tucked away in the suburban areas of San Francisco, everyone is dedicating their time and resources to develop future ready AI products. These innovations (both hardware and software) are expected …

Will Artificial Intelligence (AI) Improve Contact Center Performance? Read More »