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Artificial Intelligence (AI) vs Machine Learning (ML) – The Difference Between AI and ML

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Whether you're a startup or a full-fledged multinational empire, you are probably beginning to realize that the amount of data being stored in your organization is increasing each year. To deal with the increasingly large amounts of data, businesses are increasingly turning to artificial intelligence and machine learning for their handling and actionizing data. However, these two terms are often used interchangeably - so what exactly is the difference between AI and ML?

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Customer Service Chatbot – Using Chatbots for Customer Service and Customer Support

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In the past, you couldn't really talk to your computer. But things have changed - and for the better. As the age of automation dawns upon humanity with widespread adoption of artificial intelligence, more companies are beginning to automate their customer service and customer support with the power of chatbots.

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How Artificial Intelligence Improves Customer Experience In Contact Centers

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One of the ways to measure the efficiency of a Contact Center is by taking into account the time it takes to connect a customer to a suitable agent in order to resolve a given issue. Today, enterprises are looking for an alternative to “rule-based decision matrices” (Example- The self-service IVR system that requires a customer to press the dialer to process a query or speak to customer care executive). Overtime, these systems have become redundant and can irritate the customer.The idea is to modernize the existing channels of communication and gain a satisfied customer.

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Will Artificial Intelligence (AI) Improve Contact Center Performance?

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At the moment, the world is pretty piqued about AI or artificial intelligence. From tech giants like Google, Microsoft, Amazon and Facebook to start-up incubators tucked away in the suburban areas of San Francisco, everyone is dedicating their time and resources to develop future ready AI products. These innovations (both hardware and software) are expected to change the way we conduct business, operation, and what not. 

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