Today when customers are savvy and have the power to choose between competing companies, delivering exceptional customer experience is the only way to increase customer satisfaction, loyalty and advocacy. As they are ready to pay more for a product or service to ensure a superior customer service, companies must understand and invest in that area.
In the years to come, customer expectations are going to increase further as they will expect to interact on their terms. With the advancement in technology and explosion of digital innovations, customers will demand more personalized and proactive treatment from brands.
Below is an infographic from Provide Support which showcases the future of B2B customer experience. It clearly highlights ‘what will your customers look like in 2020’, ‘what will customers expect in 2020’ and ‘what should be changed to meet their needs and expectations’.
Enjoy this informative infographic and analyze if your company will be the one who will emerge as a winner in future.