The contact center industry is expanding with a furious rate and the consumer space is changing very dynamically. This infographic, talks about how the future of the ever-growing business space will be perceived in the coming few years, along with what has changed and what will change even more rapidly.
The average number of mobile users has increased by 70%, accompanied by steep changes in the statistics, which define the need for human interaction (specifically over voice channels). Now, one can say that with growing intervention from technology, there is a massive scope for contact center owners to scale up and employ new business opportunities and ideas.
If you carefully look at the infographic below from Astute Solutions, you will be able to determine the changes in mindset of a typical customer. The expectations have changed and have increased without any doubt.