Life in IT “An Insider Story”

Hmm Corporate life. A heads-up would have been nice. It has been rather eventful, this ride on the corporate roller coaster. From one job to another, one responsibility to another, one world to another, leaving long lasting impressions which changes who you are and what you identify yourself with.

I had always found computing and automation to be fascinating, especially how machines are able to integrate with humans and our daily lives, be it using a telephone to call some distant land or sharing a computer screen across seven seas helping someone figure out how to do their accounting!

My previous company was to be the pedestal in bringing me closer to technology, helping me take the first step towards a career in the then haloed Contact Centre Industry. A learning process from there on, the technicalities involved seemed to be overwhelming. SLAs and TATs, logs and traces, CDRs and Reports, they all loomed large and scared the living daylight out of me. Eventually, I came to terms with them. I had prided myself on being a fast learner which has never failed me, at least not yet. Once the understanding settled in, it was time for another plethora of activities: Implementations, integrations, pre-sales, account management, escalations and what have you! Every-time I had slightest bit of complacence, it was shaken out by something new and wondrous.

Then after a short stint with another IT company, came Drishti Soft Solutions, which changed my perception of what I was capable of. From being a technology specialist to entering the world of Sales (oh yes, you read that right!), I could see my horizons widening and my perception broadening. Beating a competition to win over a client feels very much like it would when you win a game beating your opponent, fair and square, of course. It’s a rush of adrenaline, cruising through your body, enveloping your mind and soul and it’s oh so sweet, the taste of victory. You have to remember, when you do succeed, the client not only invests in your company but also invests in YOU, the idea of YOU.

I have yet a lot to learn and definitely a lot to explore. I look forward to the day when I can claim:


Shambhavi Sinha

Shambhavi Sinha is working as an SEO expert at Ameyo. She also likes to write tech-based stuff. Her aim is to provide knowledge to users by sharing the knowledge about the latest trends about contact centers.