Ameyo has been in the customer engagement and experience space for almost two decades now, winning customers’ hearts, helping them win revenue, and is preferred by renowned brands worldwide for its advanced product capabilities.
Enterprises that center their business processes around customer experience and customer engagement strategies are often more successful than those which don’t. With a plethora of options in their hands, customers look for faster and easier solutions to their problems. With a focus on enriching the customer experience, businesses need to stay responsive to the customer’s changing demands, operationalize customer-centricity across each level, and deliver the desired customer experience.
Like most of us, you’re probably more than happy to start a new chapter after an incredibly challenging year. After all, there’s a lot to look forward to. From new ways of working to a possible return to normal, great things are coming in 2022. To ensure easier and hassle-free CX operations and continue to bring advancements in our product line, this time too, we have brought in some significant updates in our products under our latest product release, 4.12.
Stay up to date with the latest features, improvements, and updates for Ameyo’s products. Want to get an overview of this month’s releases?
Let’s quickly jump on the updates now!
1. Feature Updates for Fusion CX
Ameyo Fusion CX provides unified helpdesk management along with omnichannel interaction support. It allows agents to handle customer support tickets from a unified interface across various channels. We provide:
- Enhanced user capabilities like a single view of cross-channel customer interactions, end-to-end ticketing journeys, holistic reporting, and monitoring dashboards.
- Turn complex business processes into simpler processes with hierarchical visibility of customer ticket statuses.
- Holistic reporting and channel specified monitoring dashboards
- Easily identify the entry-point of the customer across multiple accounts
Stay up to date with the latest features and improvements in Ameyo Fusion CX in the 4.12 GA release!
2. Feature Updates for Ameyo Voice Platform
Ameyo Voice enables call center managers and supervisors to easily monitor each campaign and agent. We provide:
- Other user roles like Multi CC Manager & Group Manager get even more feature-rich
- Enhancements in VLA & call recordings
- Experience seamless integrations with features like UI-less integrations, WFM Nice integration & more
- Agents have more capabilities like warm transfer for calls, work mode selection, etc
- Admin capabilities get richer with skill-wise estimated wait time, SIP registration status on the user interface, and more
Tune in with the latest enhancements in Ameyo Voice and stay up to date with the release.
3. Feature Enhancements in Ameyo’s Customer Engagement Platform
Ameyo’s enterprise-ready, robust, flexible, and secure Customer Engagement Platform enables businesses to innovate continuously at scale. With efforts to achieve performance improvement and support easier change management for businesses, Ameyo has come up with the latest enhancements and updates to help, serve, and resolve faster.
Ameyo’s 4.12 GA release for the platform!
Keep up for more enhancements and updates. Check all updates here!
