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Pepperfry Chooses Ameyo to Supply Seamless Customer Experience


Gurgaon, April 23, 2015: Contact center technology and customer experience experts, Ameyo (www.ameyo.com) is excited to announce its continued dominance with the addition of Pepperfry, India’s No.1 online furniture, home and living marketplace, to the list of notable e-commerce clients; Flipkart, Jabong, Myntra, healthkart, etc. Pepperfry offers customers a wide selection of amazingly priced furniture and home merchandize, and provides small and medium businesses an ideal platform to sell their merchandize to millions of discerning customers.

Ameyo Customer Engagement Platform powered both inbound and outbound calling operations to streamline customer conversations across the organisation. Ameyo seamlessly integrated with Pepperfry’s in-house CRM mapping every customer with a unique ID that expedites calling operations by routing specific calls to respective departments. Ameyo also helps arming agents with comprehensive customer information through a CTI Screen Pop, that displays customer information, including previous interactions, order history, complaints, etc., enabling agents to resolve customer queries quicker.The IVR system was especially important in the decision process as a primary goal was improving customer satisfaction by garnering customer feedback.

“The team at Ameyo are very proactive and approachable. When there is any new initiative they work with us to ensure the success of the whole initiative rather than stopping at what was required of them . They have excellent response rate, when responding to any query or any clarification needed. When working with Ameyo it feels like working with your own team and not a vendor. They have been walking with us in every step of this wonderful journey. I wish we have many more years of growing together.” says Samir Panchal, Internal IT Head, Pepperfry

The technical and the analyst team at Pepperfry is extremely delighted with Ameyo’s Reporting tool that generates daily reports on the parameters the team has decided upon. This helps them in filtering data that is critical for strategic decisions, resulting in a 60% hike in their operational efficiency. Ameyo call center software helped in achieving 100% Call Recording of agent-customer conversations, helping them to train and coach agents better.

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