Gurgaon, June 10 , 2015: Contact center technology and services provider, Ameyo is pleased to announce that TaxiForSure, Leading Car Rental and Taxi Aggregator has once again chosen Ameyo to power their growing customer service demands with its sophisticated features and functionality. Recently Ameyo has helped to expand its services by extending its facility from a 250 agent licenses to 450 agent licenses within a week.
In 2013, TaxiForSure implemented Ameyo as their Customer Interaction Management platform at two prime locations seating 20 agents each to handle its inbound and outbound calling processes.
However, with increase in its customer base and owing to Ameyo’s scalable and extensible infrastructure, they have increased their call center operations by adding more than 80% agent licenses within a week’s time. And after the expansion in the number of seats ,presently, Ameyo runs at 9 prime locations (hubs) covering over 42 cities (Tier-I, Tier-II and Tier-III).
Ameyo was seamlessly integrated with their in-house CRM portal that had an active directory of customers and drivers. This facilitates in equipping agents with contextual customer information when customer call is connected. Ameyo also integrated with Just Dial, an Indian search engine that provides information on B2B and B2B companies through URL-API integration. This enables Just Dial agents to transfer customer enquiries on taxi service (leads) to TaxiForSure sans human intervention. After the transfer has been processed Ameyo calls the customer and once the customer answers the call, Ameyo connects the best suitable agent with the customer.
Ameyo has emerged as a dominant player in the Cab and Fleet Vertical by serving the leaders in the industry including Ola Cabs and Meru Cabs apart from TaxiforSure through its contact center and customer engagement solutions. With rapidly changing technological realm, companies in this industry always strive to find new strategies to dominate their markets and consistently deliver positive customer experience. Ameyo’s highly flexible solution allows them to meet the transforming needs in the contact center and customer service front through its intelligent technology features and capabilities.