It is critical for every customer-driven organization to focus on customer experience to stay ahead in the competition. The six laws of customer experience are fabricated to empower highly effective customer service efforts. These will help a company to take smarter and intelligent decisions on how to treat its customers and how to drive sustainable improvements. In order to improve customer experience, organizations must understand and comply with these underlying realities.
Below infographic from Bruce Temkin, Managing Partner of Temkin Group, a leading customer experience research and advisory firm, highlights the six laws of customer experience which can accelerate the path to delighting customers.