The era of digitalization has terraformed multiple ways how logistics providers are operating these days. Today, manufacturers, distributors, suppliers, retailers and consumers are all linked to each other through digital communication and that is the reason we are witnessing a massive shift towards E-Logistics.Consumers are continuously looking for low cost and timely deliveries. As a result of this shift, it has become critically important that businesses realize the importance of meeting the needs of customers. Running on conventional logistics services is going to soon land your business in trouble, if not already.
“In a recent survey, the logistics and manufacturing industry found that the top priority for logistics managers was ‘meeting customer expectations’, followed by ‘on-time delivery. – Gene Trousil.
Logistics providers have been struggling considerably while delivering seamless customer journey across multiple touch points. So, what should they do now? How do you move forward and tackle all the challenges faced by the logistics industry? What are the best practices to create unique and personalized customer experiences?
After careful consideration, we have come up with an ebook – ‘The Ultimate Guide to Revolutionize Customer Experience in Logistics Industry [FREE Ebook]’, that will not only help you in overcoming challenges faced by the travel and hospitality industry, but would also let you discover:
- Why Logistics is a Customer Service Business
- How Logistics providers can enhance Customer Experience through Contact Center Analytics
- How Social Media Impacts Customer Service in Logistics
- Learn how a logistics service and supply chain provider powered their growing customer service demands