You might not want to agree, but in our daily lives, we use abbreviations and terminologies without knowing their proper meaning or usage. Other times, we might be familiar with the terms, but fail to realize that person we are speaking to might be clueless with those words. In a call center, having in-depth knowledge about call center jargon is critical for agent success.
And in the end of it all, it is surely not great to deem these call center terminologies as jargon - especially in the contact center industry and the world of customer service. To counter this rather awkward experience, we have tried to simplify these contact center jargons and provide a comprehensive understanding with proper definitions about common call center terminologies and some jargons that are commonly useed in the call center industry and work environment.