Ameyo Callversations

How to Bank on Moments of Truth to Create Wow CX Memories

Ask yourself if you have built a culture where your agents are able to provide a personalized customer experience and listen to your Customers with empathy? If the answer is not a clear, ‘Yes’ then it’s high time that you as a Customer Experience specialist build that culture and bring a ‘Wow’ experience to your customers.

Topics: Customer Service customer experience

3 Enlightening Customer Experience Lessons from Apple, Disney and Tesla

When was the last time you walked into a car dealership only to be haggled by a pushy salesman and tons of paperwork? Or called a customer support number only to be put on hold, transferred, and finally greeted with a scripted response?

Believe it or not, customer experience has become as important as the product itself. In the 21st century, customers don’t want to be served - they want to be delighted by the overall experience. Creating a positive customer experience is imperative to survive and meet rising expectations. 

Topics: Customer Service customer experience

Why Customer Experience Should Be the Only Goal that Matters for Brands

Almost every successful company now understands the utmost need for creating awesome customer experience, to enhance customer journeys. The management of such companies do realize that they can no longer simply compete on the lines of products/services.

However, in order to be successful, organizations have to build a consumer centric strategy. Customers and prospects’ perception is the key to the success of any business, and that is what should be the focus for all brands.

Topics: Customer Service customer experience

5 Lessons Game of Thrones Teaches about Customer Service

The Great War is here.”

Somewhere in the cold and darkness of night in a land just north of ‘The Wall’, mythical White Walkers roam free among the living. Elsewhere, a massive shadow of a fire-breathing dragon is cast across the beautiful fields of Meereen as it majestically flies overhead. But nothing can match the anticipation of the Great War for the Iron Throne, set to decide the fate of Westeros once and for all. Still don’t catch our drift? We’re talking about Game of Thrones, HBO’s epic fantasy drama series based on George R.R. Martin’s best-selling novels.

Topics: Customer Service customer experience

Why We Believe in the Voice of Customer, and You Should Too! [Infographic]

It has been quite some time that we started to emphasize on relevance and degree of importance of customer experience memories or CX memories, in an ever-increasing hyper connected world. However, no matter how much we focus on its significance, a great deal remains to be done from brands around the world.

Topics: Customer Service customer experience

The Art of Customer Loyalty: How to Win Loyal Customers in the 21st Century

"You don't earn loyalty in a day. You earn loyalty day-by-day." - Jeffrey Gitomer

In 2004, Marc Benioff gathered his army of managers and stormed into a room for a meeting that was going to change how Salesforce was going to visualize its future customers. David Dempsey, Senior VP at Salesforce, responsible for all the recurring business at Salesforce, had concerns about a recent threat he found in their approach to recurring business.

Topics: Customer Service

3 Insider Secrets about Customer Experience Optimization You Must Know

In today’s fast-paced and highly competitive digital environment, a customer holds the most power in any business situation. We live in an ever-changing world fuelled by the internet, where access to  real-time information is only a click away.

In fact, people use Google Search more than 3.5 billion times per day! In such times, customers expect exceptional customer experience from any business - whether it’s an ecommerce startup or a multinational corporation with a detailed portfolio of services. 

Topics: Customer Service customer experience

Asia Vows to CX Memories, a monumental shift in Customer Service

After garnering great reviews with CX Memories in India, this month we took the idea to Malaysia in the recently concluded Contact Centers Asia 2017 conference. To put it in minimum words, monumental shifts have happened in terms of customer experience in Malaysia and the APAC region at large.

Topics: Customer Service customer experience

How to Carve the Best CX Memories under Mounting Expectations in APAC

In a region where customers prefer a ‘mobile-first’ company, creating great customer experiences is quite a daunting task.

Yes, we are talking about the Asia-Pacific region where smartphone adoption overtook computer adoption for the first time in 2014. At present, brands are struggling with the complexities of creating a CX-friendly culture in APAC.

Topics: Customer Service customer experience

CX Memories is the Cornerstone for Awe-Inspiring Customer Service

Ask yourself this question - has your brand made genuine and relentless efforts to create Customer Experience (CX) memories?

If the answer is not a clear ‘yes’, you can be dead sure that your business is not providing awe-inspiring customer service, that results in deep admiration.

To understand what we mean by CX memories, go through this blog - How to Create Awesome CX Memories with Delightful Experiences that we had written sometime back.

Topics: Customer Service customer experience