<img height="1" width="1" src="https://www.facebook.com/tr?id=200214194048486&amp;ev=PageView &amp;noscript=1">

Ameyo Callversations

IVR Solutions for Customer Service: Top 7 Benefits of using an IVR System

Automation is no more a differentiating factor, but has become a necessity in making customer service a success. One of the most common tools to achieve that is through an Interactive Voice Response (IVR) System. An IVR is an inbound solution to enable the customers to reach out to the organization for support, amongst other services. The customers can use the dial pad or get help through speech recognition. 

Topics: Customer Service IVR customer experience inbound Inbound Call Center ivr solution inbound solution ivr systems

How to Effectively Build and Manage a Call Center Customer Service Team

At the very start of this package, we're going to reveal the secret to delivering great customer service - Your People.

Yes! Your customer service representatives / agents are the most important aspect of your contact center. Make life easier for them, and they'll make business easier for you! The truth is - you can have the most innovative customer experience platform in the world and it won't improve your business if your team is not on the same page, or not cooperating.

Topics: Customer Service customer service ideas Customer Service Team Customer Support

Omnichannel Insurance: Why Your Company Needs an Omnichannel Approach to Serve Customers

The history of insurance is as old as the human civilization. Before the onset of the monetary economy, insurance was in the form of mutual-aid or help. However, as the trade and commerce flourished in the medieval ages, with traders embarking on dangerous and treacherous voyages, the concept of modern insurance was introduced to the world. Since then, Insurance policies have been offering protection against perceived risk to life, property, health, accident and business.

Topics: Customer Service Omnichannel Insurance

The Big List of Innovative Customer Service Ideas to Create Happier Customers

You could have an amazing product or service, but that alone does not result in happier customers. If your business deals with a large number of customers on a regular basis, you must be aware of the importance of customer service. If your customers don't get your support, they will simply choose your competitors. Improving customer service with innovative customer service ideas is the ultimate need of the hour - and can't be ignored any longer! 

Topics: Customer Service customer service ideas

Customer Service Improvement - 6 Ways You Can Improve Customer Service

If you thought just having a customer service department was enough, you're in for a big surprise. In the present-day modern digital age, it is more important to provide a good customer service experience powered by innovative tools, methods and strategies. To do that, you're going to start by improving your customer service in your business.

Topics: Customer Service

The Art of Customer Service: A Beginner's Guide to Understanding Customer Service

When a customer has a problem with your company's product or service, who does he contact first? The answer is obvious - customer service. An important part of managing relationships with customers involves a significant bit of customer service due to the ever-rising nature of customer demands. Let's take a quick dive into the art of customer service.

Topics: Customer Service

Customer Interaction Management: The Definitive Guide to Contact Center CIM

Customers demands are increasing with the rapid onset of technological innovation. They have already had great customer experiences with market leaders, and have seen first-hand what great customer experience looks like. One thing they know for certain - a company that makes them feel special is a company they should be investing their hard-earned money in. And, the best way to gain a loyal customer is by having awesome customer interactions and build longlasting relationships with them.

Topics: Customer Service contact center

Customer Service Experience - The Good, The Bad and The Ugly

You might have a lot of experience in delivering great customer service, but it doesn't mean you are delivering a great customer service experience.

Topics: Customer Service customer experience

Customer Engagement Model: What It Is, Why It Matters and How to Build One

The basic idea deeply rooted in any brand is - engaged customers are happy customers. It is one of the keys to building long-term customer relationships. But how does a company start to develop, implement, improve, and grow customer engagement? The answer is simple - by using a customer engagement model.

Topics: Customer Service customer experience customer engagement