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Ameyo Callversations

The Fundamentals of Customer Retention

Could anyone guess the hardest job companies are facing nowadays? No, its not Sales anymore or Marketing, it is how to retain customer loyalty. With most companies investing thousands of dollars to acquire a customer, customer retention has become a crucial task for many.

Topics: Customer Service customer experience customer retention

Top Mistakes of Resolving Critical Support Tickets

Working in customer service can be quite the tricky task. You always come across new people and every single one of them usually has a different request and you will have to be able to help them all effectively. Many of them might not be calm or might truly not understand your points and those are just some of the cases where mistakes start to happen.

Topics: Customer Service Customer Support ticketing system, case management

Top Customer Support Challenges and How to Solve Them

In this era of instant gratification, where everything is just a click away, pleasing customers has become difficult than ever before. Digitisation has given the control in customer’s hands with easy access to information, and in the industry where almost every competing brand is offering quality products, Customer Service is now the key factor for consumers to choose a brand. Customer support is no longer just a cost center for the business rather it has evolved into a profit center because today an unsatisfied customer means lost business.

Topics: Customer Service Customer Support Omnichannel Customer Experience, Helpdesk

How to Delight Customers & Streamline Helpdesk Support with Smart Ticketing

Customer support is an integral and pervasive part of the business and it is crucial for the helpdesk support team to deliver the best service possible to customers. But this is easier said than done! Picture a day in life of a customer support representative (CSR) and imagine the level of stress that an overflowing inbox with support tickets can result and eventually hamper the work efficiency.

Topics: Customer Service Customer Experience Software Customer Support Helpdesk

IVR Solutions for Customer Service: Top 7 Benefits of using an IVR System

Automation is no more a differentiating factor, but has become a necessity in making customer service a success. One of the most common tools to achieve that is through an Interactive Voice Response (IVR) System. An IVR is an inbound solution to enable the customers to reach out to the organization for support, amongst other services. The customers can use the dial pad or get help through speech recognition. 

Topics: Customer Service IVR customer experience inbound Inbound Call Center ivr solution inbound solution ivr systems

How to Effectively Build and Manage a Call Center Customer Service Team


At the very start of this package, we're going to reveal the secret to delivering great customer service - Your People.

Yes! Your customer service representatives / agents are the most important aspect of your contact center. Make life easier for them, and they'll make business easier for you! The truth is - you can have the most innovative customer experience platform in the world and it won't improve your business if your team is not on the same page, or not cooperating.

Topics: Customer Service customer service ideas Customer Service Team Customer Support

Omnichannel Insurance: Why Your Company Needs an Omnichannel Approach to Serve Customers

The history of insurance is as old as the human civilization. Before the onset of the monetary economy, insurance was in the form of mutual-aid or help. However, as the trade and commerce flourished in the medieval ages, with traders embarking on dangerous and treacherous voyages, the concept of modern insurance was introduced to the world. Since then, Insurance policies have been offering protection against perceived risk to life, property, health, accident and business.

Topics: Customer Service Omnichannel Insurance

The Big List of Innovative Customer Service Ideas to Create Happier Customers


You could have an amazing product or service, but that alone does not result in happier customers. If your business deals with a large number of customers on a regular basis, you must be aware of the importance of customer service. If your customers don't get your support, they will simply choose your competitors. Improving customer service with innovative customer service ideas is the ultimate need of the hour - and can't be ignored any longer! 

Topics: Customer Service customer service ideas

Customer Service Improvement - 6 Ways You Can Improve Customer Service


If you thought just having a customer service department was enough, you're in for a big surprise. In the present-day modern digital age, it is more important to provide a good customer service experience powered by innovative tools, methods and strategies. To do that, you're going to start by improving your customer service in your business.

Topics: Customer Service