<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=54781&amp;fmt=gif">

Ameyo Callversations

The Art of Customer Service: A Beginner's Guide to Understanding Customer Service

When a customer has a problem with your company's product or service, who does he contact first? The answer is obvious - customer service. An important part of managing relationships with customers involves a significant bit of customer service due to the ever-rising nature of customer demands. Let's take a quick dive into the art of customer service.

Topics: Customer Service

Customer Interaction Management: The Definitive Guide to Contact Center CIM


Customers demands are increasing with the rapid onset of technological innovation. They have already had great customer experiences with market leaders, and have seen first-hand what great customer experience looks like. One thing they know for certain - a company that makes them feel special is a company they should be investing their hard-earned money in. And, the best way to gain a loyal customer is by having awesome customer interactions and build longlasting relationships with them.

Topics: Customer Service contact center

Customer Service Experience: The Good, The Bad and The Ugly


You might have a lot of experience in delivering great customer service, but it doesn't mean you are delivering a great
customer service experience.

Topics: Customer Service customer experience

Customer Engagement Model: What It Is, Why It Matters and How to Build One


The basic idea deeply rooted in any brand is - engaged customers are happy customers. It is one of the keys to building long-term customer relationships. But how does a company start to develop, implement, improve, and grow customer engagement? The answer is simple - by using a customer engagement model.

Topics: Customer Service customer experience

7 Winning Customer Engagement Strategies You Can Start Implementing Today


Customer engagement today is very different than that of the past. Today, people have a lot of choices when it comes to the number of interaction mediums due to the large number of technological advancements. Let's ask the most difficult question - how does a brand go about engaging a modern consumer?

Topics: Customer Service customer experience

Customer Experience (CX) vs Customer Service: What They Are and Why They Matter


Customer experience matters. But so does customer service. So, how do you decide which to focus on?

Topics: Customer Service customer experience

Self-Service Customers: Modern Support Solutions that are Increasingly Feasible

These days, providing customers with the support they need and want is more important than ever. People expect customer support to be excellent, and they will quickly make their feelings known if it is not. This can hurt your reputation and damage your business's growth.

Topics: Customer Service

3 Insightful Lessons from 2nd Service Quality Excellence Summit 2017 You Shouldn’t Miss


The 2nd Service Quality Excellence Summit 2017 was a huge success, and focused on the various issues that affect how well a company is able to deliver a superior, consistent experience to remain competitive in a time of digital disruption.

Topics: Customer Service customer experience

Top Customer Experience Questions that Raised Eyebrows at CX Management East Africa Summit

In one of our latest blogs, we had talked that Africa started to adopt digitalization quite late compared to developed economies around the world.

We got reminded of this fact in the recently concluded Customer Experience Management East Africa summit in Kenya, where it was repeatedly stated that Kenya would invest on social media as a channel. Perhaps - much faster than some other markets in the west, because of its penetration!

Topics: Customer Service customer experience

How East African Businesses can Thrive by Upping the Ante in Customer Experience

Back in 2014, one of EY’s report stated that more than 50% of the customers in Kenya reported a bad experience when transacting, compared to a third of bank customers globally.

The reason for this rather alarming number in bad customer experience was largely blamed on aggressive uptake of technology innovations by brands, thereby - creating technical hitches that trickled down to customers.

Topics: Customer Service customer experience 360 Customer View