Call Center Agent
After a tiring day of back breaking gossip and failed growth plans, what a cubiclist
needs is well only a hammock, a beach view, some mojitos (only lime, shun drinking !) and a few hula hoop dancers around. However there is a God, hence all of this is not ….in fact none of this happens. So the world is filled with cribbing cubiclewallahâ€™s
such as me.
Cribbing leads to comparisons, who has it better? who has it worse? who’s got it made? and the likes. So I went around looking for people who crib more. Case in point call center agents. A certain Sam I know works as an agent and cribs like a child I mean he is at it all the time, even in his dreams he is cribbing so I did some MI6 funded research of my own on the call center agent and how his clock works.
Apparently they are all bare faced liars !! why? No job on the planet can get as fun as that of an agent. Case in point true story from a Novel Netware SysOp:
caller: “Hello, Is this tech support ? ”
Tech: “Yes, It is. How may I help you ?”
caller: “The cup holder on my PC is broken and I am within my
warranty period. How do I go about getting that fixed ?”
Tech: “Did you say a Cup holder ? ”
caller: “Yes ! it is attached to the front of my computer”
Tech: “Please excuse me If I seem a bit stumped, It’s because
I am. Did you receive this as part of a promotional,
at a trade show ?”
caller: “It came with my computer, I don’t know anything about a
promotional, It just has 4X written on it.”
At this point the tech rep had to mute the caller because he couldn’t stand it He was laughing too hard. The caller had been Using the load drawer of CD-ROM drive as a cup holder and snapped it off the drive.
Who has that kind of fun at work I certainly don’t but then again I don’t interact with customers hence do not have to face the perils of providing excellent customer service.
However if given the job the first thing I would do is figure out how to have myself explained better and know a dumb joe is calling me when he does. Anyone up for a few laughs ?