You must be familiar with the cliché, “Customer Service doesn’t cost. It pays.” Great service is more of a powerful lethal weapon for any company. The value of providing customers with the best experience is irreplaceable.
It has been found out that good experience has grabbed the attention of 40% customers but when the clients had a bad experience, 82% preferred not do business with the same company again.
With the statistic above you can get the perfect picture of how negative experience can sabotage a company’s reputation and make them lose double the customers than a company that provides a positive experience.