“Customer experience is the next competitive battleground. It’s where business is going to be won or lost”, Jerry Gregoire, former CIO-Dell, once remarked. Companies that are following the millennial culture have shifted their focal point from making mere sales to offering the customer experience that is not just best, but legendary.
Agents that are coached properly, provide high-quality customer service to their clients. Nevertheless, how far do you think it is feasible for companies to create a customer service culture? It is definitely not a simple task but following legitimate strategies and planning can help you win the race.
This infographic by ProvideSupport gives you the opportunity to learn the tips that can help your company create a customer service culture. Also, there are profitable lessons from renowned companies that were adopted in the journey of their success.
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