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What is an IVR?

By definition, Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input using a keypad. An IVR system interacts with callers, gathers information and routes calls to the appropriate recipient.

With Ameyo's  multi-level IVR software, seamlessly route your customers to the right agent or department using customizable call flow mechanisms.


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Why you need an IVR Software

Quintessentially, Interactive Voice Response software have used pre-recorded voice prompts and menus to present information and options to callers, and touch-tone telephone keypad entry to gather responses. Modern IVR solutions also enable input and responses to be gathered via spoken words with voice recognition.

Enterprises are increasingly looking for an IVR service provider which helps them in managing their Inbound and Outbound call centers to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company. Ameyo’s IVR Software ensures just that by automating customer the customer interactions.

Business Benefits of an IVR System


Automation of Operations

Solve the mundane queries to free-up the agents to solve the priority issues. Improving customer support and satisfaction


First Call Resolution

Intelligent call routing to the best-qualified agent to ensure the customer’s query is resolved at the earliest


Round the clock Customer Service

Play a pre-recorded message on off-days to allow self-service for the customers


Handle High Call Volume

Streamline the calls to enable seamless customer support and reduce customer waiting time


Make Calls Professional

Have a standardized, professional greeting for all the customers to reduce errors and deliver consistently high levels of customer service

IVR for Self-Service

Intelligent IVR System, also called auto attendant or automated voice, allows businesses to service high call volumes at a lower cost. It can identify & segment callers, and resolve their query without transferring to a live agent. Calls are transferred to live agents only when the caller is unable to find the information they require, helping call center agents be more productive & effective by giving them more time to deal with complex interactions.

Hosted IVR

An IVR solution installed on a hosted software platform that allows businesses to access the IVR application on the internet. This enables the organization to deliver 24/7 customer service, even after office hours. Having a hosted IVR System is the best way for enterprises to gain loyalty and improve satisfaction.

Agent-Assisted IVR

An agent-assisted IVR solution helps the contact center to optimize the cost of operations and along with delivering a consistent customer service. The agent can dynamically direct pre-recorded phrases to initiate a dialog with the customer, without the customer knowing an agent is involved. This helps in eliminating customer frustrations caused by complex-structured menu options.

“We wanted to work with someone who were very flexible to our requirement, who would do a lot of customization as our organization progressed. Ameyo understood our business well and programmed the call flow and the telephony. I think it’s incredible.”

Sharmistha Majumdar,

General Manager, Customer Service - Spoton, Startrek Logistic Pvt. Ltd.

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AMEYO IVR Software Features


Omnichannel Self Service

Tap multiple customer touch points across channels to enable customer self-service to improve customer support


Multilevel IVR

Allow multi-level flow in the IVR. Using multiple pre-recorded messages ensure the customer is routed to the right agent.


Integration with Third Party System

Ameyo IVR offers integration with third-party, external systems and allows agents to obtain the right information immediately from the underlying systems


Ease of Scalability

Ameyo IVR makes scaling up easier to manage at low cost and without any heavy investment at the onset or during capacity upgrades


Reporting and Analytics

Get dashboards with relevant and important call reports such as the number of call drops, the number of missed calls, etc. to ensure informed decision making


Call Forwarding

With Ameyo IVR, directly forward the calls to the on-field sales team and other employees using multiple mediums such as the mobile phone or the landline


Node Flow Designer

With Ameyo IVR Designer, enable sound resource allocation, optimal customer interaction management, and highest service quality.


Establishing Business Hours

With Ameyo IVR define the business hours. During non-business hours play a pre-recorded message to ensure not to completely lose out on any customer.

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An intelligent call routing system that will never let your customers down


What is IVR?

IVR is short for Interactive Voice Response, which is an automated response that an inbound caller hears before his or her call is transferred to the most suitable agent or the next available agent.

How does IVR Work?

IVR works through a prompt reply system. This ensures that the caller reaches the workbench of the most appropriate agent in the queue. For example, a customer looking for loan will have his or her call directed to the agents from the loan department of the bank.

What is First Call Resolution (FCR)?

First call resolution is a very important aspect of customer interaction management (CIM). The basic premise of FCR is that the customer should get a satisfactory solution to their queries in the first call, and does not feel the need to make follow-up calls.

What is Automatic Call Distributor (ACD)?

ACD is an incoming call management tool that distributes the call equally amongst agents or different office location. This feature is essential for load distribution.

What is Virtual Queue Management?

Also known as VQ pass is a valuable feature that reduces the instances of call abandonment, especially during the peak hours of the day. The caller is notified of the expected wait time or he or she can schedule a call back.

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