Ameyo and Exotel Announce Merger

CTI

What is CTI? How Does it Work with Salesforce?
CRMs have proven to be an integral part of businesses. Organizations across the globe have realized that CTI (Computer Technology Integration) offers a ...
Overcoming Agent Productivity Challenges with Computer Telephony Integration
Customer expectations have significantly increased in the past couple of years. This change can be attributed to a lot of factors – technological ...
So You Answered the Call, What Next?
For better interaction, a robust CTI ensures agent has all information to successfully serve customers. Often times, there are calls that leave us speec...