Since a Power Dialer is an automated outbound dialing system that connects prospects with agents more efficiently by dialing numbers one after the other while saving live agents’ time. The supervisor can easily upload the contact list and set the configuration to automate dialing while eliminating manual dialing. Thus, freeing the agents to focus on every call and have quality customer interactions.
The right dialer software for the call center is much more than just an automatic dialing solution, as it brings intelligence and analytical insights to the outbound calling process to enhance call center efficiency and improve agent productivity.
To overcome these constraints, call center dialers are installed for automating the dialing process to accelerate operational efficiency by increasing talk time per hour.
|Parameter||Predictive Dialer||Progressive Dialer|
|Business Type||Mostly used for B2C calling processes||Mostly used for B2B calling processes|
|Ease of Use||It is a complex outbound dialer as it requires to set a dialing algorithm and intelligent routing to make it a success||It is easy to use and gives a complete control to the agent. No call routing is needed as the agent is available before the call connects|
|Call Frequency||It simultaneously dials multiple calls via different lines depending on average call time and number of agents||The number of calls depends on the call receiving capability of the agents|
|Quality of Connection||High call abandonment rate||Minimum call abandonment rate|
PPD is designed to execute targeted outbound campaigns. It works well where each segment needs predefined call management parameters to deliver a personalized dialing campaign. PPD consolidates diverse dialing campaigns based on process requirement while doing parallel prediction.