|Parameter||Predictive Dialer||Progressive Dialer|
|Business Type||Mostly used for B2C calling processes||Mostly used for B2B calling processes|
|Ease of Use||It is a complex outbound dialer as it requires to set a dialing algorithm and intelligent routing to make it a success||It is easy to use and gives a complete control to the agent. No call routing is needed as the agent is available before the call connects|
|Call Frequency||It simultaneously dials multiple calls via different lines depending on average call time and number of agents||The number of calls depends on the call receiving capability of the agents|
|Quality of Connection||High call abandonment rate||Minimum call abandonment rate|
PPD is designed to execute targeted outbound campaigns. It works well where each segment needs predefined call management parameters to deliver a personalized dialing campaign. PPD consolidates diverse dialing campaigns based on process requirement while doing parallel prediction.