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WHY CX matters?

Makes customers open up

RETENTION
 
RETENTION

Technologically enabled and proactive approach to retain customers.

ADVOCACY
 
ADVOCACY

Referrals are not enough. Get your Customers gushing.

Your Problem, Our Solution...

Leverage CX strategy

SYSTEMS INTEGRATION
 
 

SYSTEMS INTEGRATION

Biggest spoiler to Consistent Customer Experience

 

 

 

 

 

 

CROSS FUNCTIONAL ALIGNMENT
 
 

CROSS-FUNCTIONAL ALIGNMENT

Existing organizational structure not guided by multi-channel complexity

 

 

 

 

 

 

CUSTOMER FOCUSED CULTURE

 

CUSTOMER FOCUSED CULTURE

 Business ROI

...and Result

Prove and Deliver the Business ROI of Customer Experience Management

CX sans a tool?

Introducing Fusion CX

Know Thy Customer

 

Keeping the Customer at the Center of the Solution

The customer stands at the center of every business and it is important to understand the customer in depth at each and every touch point. With the help of 360-degree customer view and customer sentiment & social indexes, Ameyo enables businesses to look into customer interaction history, emotional interaction state and expectations & aversions, to deliver superior customer experience. Businesses can also leverage the interaction history of the customer to strategies up-sell and cross-sell opportunities converting cost center into profit centers.

Customer Intelligence

Customer Intelligence and Machine Learning

Voice of Customer

VoC (Voice of Customers)

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Total Accountability

 

Establish clear accountability with Case Management and Business Rules which are Fused, not Integrated

With clear accountability between front and back offices, seamlessness and speed can be maintained across the customer query resolution processes by identifying the bottlenecks hurting the SLAs and rules fused with the ticketing systems. Any update/ modification in the customer query is captured and tracked across the offices on a real-time basis.

Business Rules/ SLA's

Business Rules/ SLA's

Accountability
Employee Empowerment

Employee Empowerment

 

Arm your Employees with Customer Insights, Training and Knowledge

Customer experience executives/Agents act as the face of the company when they interact with the customers across the touch points and it is imperative to empower them to deliver great customer experience. Ameyo’s unified agent desktop enables agent with a single view of customer’s interaction history across the channels to deliver a seamless, personalized and dynamic experience.

Training Need Identification

Training Need Identification

Integrated Knowledge Base

Integrated Knowledge Base

View all features

What's Next

How we will help you to create your Customer experience strategy and solution

Step 1 - Book a CX Consultant

This is step one of your initiation with us. We'll share a live demo so you can find out how amazing Ameyo really is!

Step 2 - Understanding your Current Challenges

At Ameyo, we understand that every business and their problems are unique. One of the primary roles of our consultant is to understand YOUR business and recommend the perfect solution to ideally fit your business needs.

Step 3 - Implementation and Licensing

After identifying the best solution, our tech team will get to work and quickly set up a system that solves all your problems. Getting the requisite licensing is also an integral part of this stage.

Step 4 - Support, Hand-Holding and Handover

Training and familiarity with the software is an integral component of our offering. We ensure your team recieves comprehensive training to make magic happen.

Step 5 - Achieving your Goals, and Beyond

Once the software and system is put into place, we'll ensure you keep achieving all your business goals and create happier customers.

Take a Demo

Have an Expert Guide You Through a Live Demo of Ameyo

DEMO

-------FEATURED RESOURCES-------

Library

Repository of information and industry insights
The Ultimate Guide to Delivering 360 Degree Customer Experience

The Ultimate Guide to Delivering 360 Degree Customer Experience

The Ultimate Guide to Delivering 360 Degree Customer Experience

DOWNLOAD E-BOOK
Roadmap to Omni-Channel Customer Communication for Banks

Roadmap to Omni-Channel Customer Communication for Banks

Roadmap guides banks at each level of their progress and defines processes to deploy ...

DOWNLOAD WHITEPAPER
Essential WFM Capabilities for SMB, Large & Omni-channel Contact Center

Essential WFM Capabilities for SMB, Large & Omni-channel Contact Center

Technology-savvy customers of today are employing multiple devices and channels ...

DOWNLOAD WHITEPAPER