Tecnologically enabled and proactive approch to retain customers.
Referrals are not enough. Get your Customers gushing.
Introducing Fusion CX
Customer stands at the center of every business and it is important to understand the customer in depth at each and every touch point. With the help of 360o customer view and customer sentiment & social indexes, Ameyo enables businesses to look into customer interaction history, emotional interaction state and expectations & aversions, to deliver superior customer experience. Businesses can also leverage the interaction history of the customer to strategize up sell and cross sell opportunities converting cost center into proﬁt centers.
360º Degree View of Customer Across All Channels
Customer Intelligence and Machine Learning
VoC (Voice of Customers)
With clear accountability between front and back oﬃces, seamlessness and speed can be maintained across the customer query resolution processes by identifying the bottlenecks hurting the SLAs and rules fused with the ticketing systems. Any update/ modiﬁcation in the customer query is captured and tracked across the oﬃces on real time basis.
Real Time Monitoring
Business Rules/ SLA's
Customer experience executives/Agents act as the face of the company when they interact with the customers across the touch points and it is imperative to empower them to deliver great customer experience. Ameyo’s uniﬁed agent desktop enables agent with a single view of customer’s interaction history across the channels to deliver a seamless, personalized and dynamic experience.
Training Need Identification
Integrated Knowledge Base
How we will help you to create your Customer experience strategy and solution
This is step one of your initiation with us. We'll share a live demo so you can find out how amazing Ameyo really is!
At Ameyo, we understand that every business and their problems are unique. One of the primary roles of our consultant is to understand YOUR business and recommend the perfect solution to ideally fit your business needs.
After identifying the best solution, our tech team will get to work and quickly set up a system that solves all your problems. Getting the requisite licensing is also an integral part of this stage.
Training and familiarity with the software is an integral component of our offering. We ensure your team recieves comprehensive training to make magic happen.
Once the software and system is put into place, we'll ensure you keep achieving all your business goals and create happier customers.
Have an Expert Guide You Through a Live Demo of Ameyo