Serve Customers Better by Optimizing your Team’s Performance
Our customer-centric Workforce Management tool improves the performance and quality of the entire workforce, helping businesses to align their business processes around their operational and strategic goals. It is a comprehensive suite for all contact centers to automate workforce management resulting in better utilization of resources to deliver a great customer experience and driving down the cost by eliminating operational inefficiencies at the same time.
Ameyo provides the supervisors with tailored dashboards to have a clear view of their contact center KPIs leading to better workforce scheduling & forecasting in order to deliver highest level of customer service. Our quality management capabilities continuously evaluates the performance of agents and ensures service quality standards are adhered.
- Accurately forecast call volumes depending on the demand and the time of year and create agent schedules accordingly.
- Produce optimal and cost-effective shift schedules that meet target service levels.
- Multi-channel contact center support for providing an excellent service.
- Captures and analyses customer interactions through advanced voice and screen recording facilities.
Ameyo Workforce Management is available both for cloud or on-premise deployment, depending on your business requirements. Through a web-based process, managers, supervisors or agents can have access to all the product features from any location.