The platform adopts a prediction model to calculate the sentiment of the customer from current and previous chats. Based on that, it assigns a score from 0 to 100, 0 being very negative, 50 being neutral and 100 being very positive. These findings help agents understand customer’s state and behavior.
Customer Experience AI for New-Age Contact Centers
Smartly Improve Customer Experience with Artificial Intelligence
What is a Customer Experience AI?
Ameyo’s AI platform is a future-ready solution built to resolve customer query and open tickets in a quick turnaround time. Backed by NLP or Natural Language Processing, the platform can conduct sentiment analysis on textual data and assist agents to prioritize ticketing.
It is an intelligent and innovative solution that lays emphasis on human emotions to deliver personalized customer service. To sum up, it is a single platform that achieves manifold goals- Improves Customer Satisfaction, Reduces Customer Irate, Empowers Agents, Averts Business Loss and Enhances Contact Center Efficiency.
Why Do You Need AI For Customer Experience?

Understands Customer's Intent

Improves Agent Experience

Strengthens Customer Experience (CX)
Looking for a Complete Customer Experience AI?
Check Out All the Artificial Intelligence Features that Ameyo Offers
Artificial Intelligence that helps agents to prioritize customers and handle tickets efficiently
Prioritize Tickets with Heat Map
Understand Customer Behavior with Sentiment Analysis
Social Shout Index
CUSTOMER SUCCESS STORY
“In more than 6 years of our association with Ameyo, it has helped in significantly improving our customer success and engagement rates.”
KRISHNENJIT ROY
VP-TECHNOLOGY, BANKBAZAAR