What is Cloud Auto Dialer Software?
A cloud auto dialer is an outbound dialing software that dials out leads automatically, hosting the dialing process on the cloud. Cloud-based auto dialer helps businesses maximize their productivity, reduce cost pressure, and yield better results simultaneously. Virtual auto dialer offers a feature-rich solution that is highly scalable and flexible.
A cloud-based auto dialer solution intelligently dials out the numbers based on predefined rules, ensuring that maximum calls are dialed out in a stipulated time. Business verticals like BFSIs, EdTechs, Healthcare, Debt Collection, E-commerce, etc., use cloud auto dialer to reach a maximum number of customers/prospects.
Features of Cloud-based Auto Dialer Software
Outbound Reports & Dashboards
Best Time to Call
Not Call Before
Answering Machine Detection
Still, confused about the right Dialer for your Business?
What makes Cloud Auto Dialer a Rewarding Choice?
Sure Shot Benefits of Cloud-based Auto Dialer
Eliminates Manual Dialing
Let your agents spend more time talking to the customers than manually dialing the numbers. A cloud auto dialer eliminates the need for manual dialing and increases the connect rates with its smart dialing algorithm.
Boost Agents’ Efficiency
Filter the calls using answering machine detection (AMD) to save agents’ time and only connect the calls that are answered by a human. Skip the responses like busy tone, call disconnected, call not answered, and answered by a machine, efficiently.
A cloud auto dialing system needs a lower setup cost to enable smooth implementation. It also significantly increases the connect rates and conversion rates, making it a revenue generator for businesses.
More Sales, More Collections
Accelerate sales & collections by automating the dialing process. Cloud auto dialer lets you make more calls in less time; hence the conversion rate increases with an increase in talk time per day.
Efficient Lead Management
Intimating the supervisor when the lead list reaches its threshold allows them to make well-informed decisions. Let them plan the outbound calling activity by applying various rules to filter and manage the lead lists.
Ready to Take your Outbound Calling to the Next Level?
Types of Cloud-based Auto Dialers
Automatic Call Dialer to Improve Call Connect Rates
Know the customer before connecting. Preview dialer allows the agent to get quick access to customer’s information before the call is dialed out. This helps the agents qualify the leads by customizing their scripts for each unique customer.
A preview dialer is highly recommended for high quality leads as it allows the agents to have a more context-driven interaction with the customers. In the preview dialer, the agent gets an option to accept or reject the call basis the customer’s information.
A predictive dialer is the most productive algorithm for the agents. Predictive dialers use historical statistics and intelligence to calculate agent availability. Thus, based on past trends, the solution will know precisely how many dialing attempts and how much time is required to reach a live contact.
A call is transferred to an agent only when it becomes live, thus avoiding the call drop and answering machine detection. A predictive dialer is ideal when you have to dial out to a large number of the contacts list.
It works similarly to the Predictive mode, except that dialing only begins once an agent becomes available. The number of calls dialed is equal to the number of available agents. The most significant advantage of a progressive or power dialer is that the agent is connected first. Therefore, no silent calls are thrown to the customer/prospect. A progressive dialer makes an ideal case for small businesses with fewer outbound agents.
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
CX Senior Specialist
Unitel embarks on a journey of digital transformation with Ameyo
Since deploying Ameyo solution – IVR interactions increased almost 20%, taking from physical and costly agents to self-service. The way we configure the IVR system is very smooth and drag & drop and doesn’t involve IT & engineers.
Chief Information Officer
Globiva’s overall conversions have gone up by 12-15% using Ameyo’s Omnichannel Solution
Globiva’s overall conversions have gone up by 12-15% using Ameyo’s Omnichannel Solution. It provides tremendous data utilization and configuration capabilities that makes it a choice for premium service providers. We are using this solution for our international as well as domestic processes for its shortest response time and amazing dialer capabilities.
Vikram Singh Nathawat
Director and Co-Founder
Senior CX Specialist Khan Bank
CEO Metro Edge Technologies
SVP of Business Urban Company
Head of Customer Lifecycle Management Spice Money
The Ameyo Advantage
Leader in Customer Experience & Contact Center Solutions
Honorable Mention in Gartner Magic Quadrant for 3 Years
Awarded Frost & Sullivan Asia Pacific CCI Leadership Award
Deloitte Technology Fast 500 ASIA PACIFIC, 2014