Cloud Call Center Software
What is a Cloud Call Center?
A cloud call center is hosted over the internet system that allows you to manage all your inbound and outbound calls. Being a cloud-based system, this call center setup enables your call center agents to work remotely. A cloud-based call system is essentially a comprehensive call center suite packed with tools and applications to help businesses ace their customer service and support virtually.
Why Do Businesses Need a Cloud Call Center Software?
With changing customer expectations, it is time for organizations to do away with legacy PBX systems and move to a modern cloud-based call center that offers them flexibility while modernizing their call center operations to increase agent productivity and customer satisfaction.
How to Setup your Cloud Call Center
A step-by-step guide to setting up your cloud call center
Step 1: Infrastructure Readiness
Step 2: Type of Deployment
Deployment with PSTN or VPN-based cloud solution on your preferred cloud partner.
Step 3: Onboarding and Training
Virtual training of agents and supervisors on using Ameyo’s cloud call center software interface
Step 4: Go live
Get started with your cloud call center within 48 hours
Benefits of Cloud Call Center
Save more by reducing your spending on infrastructure and maintenance costs.
Flexibility and Scalability
Meet the changing needs of your business by increasing or decreasing your operations.
Hire Best Talent
Recruit the best workforce with no geographical and travel restrictions.
No Infrastructure Maintenance
Outsource management and maintenance. Let the cloud vendor worry about that.
Faster Time to Market
Get ready to serve your customers within hours as cloud setup is taken care of.
Remote Customer Experience
Delight your customers even when your agents are working from home/virtually.
Ready to set up your Cloud Call Center?
Which is the Best Cloud Call Center Solution?
Choosing the Best Cloud solution for your business needs