What is a Cloud Call Center Software?
A cloud call center software is hosted over the internet which takes minimum time to deploy and involves minimal upfront capital. Businesses use Cloud contact center solutions for flexibility and to reduce hardware setup overheads, IT management and to ensure uninterrupted customer service through a variety of voice and digital channels.
Why do you need a Cloud Contact Center?
Cost Optimization
Start your operations with minimal investment on Call Center technology infrastructure
Faster Time to Market
Go live with your call center within hours as setup installation is already taken care of
Flexible Agent Login
Have a flexible cloud call center where Agents login from any location
Highly Scalable Operations
Easily increase or decrease your Call center agents as per your business requirements
Outsource Infrastructure Maintenance
No more headaches of managing & maintaining your call center infrastructure
Streamline Customer Service
Move over from limited PBX capabilities & support issues and Enjoy quality interactions on Cloud – The Future
Why Choose Ameyo's Cloud Call Center Software?
Minimal Setup Time
Enhance your remote contact center operations with instantaneous set up, low maintenance, and cost efficient cloud contact center solution with a cloud calling software. Enable informed business decisions with more control and visibility into operations.
Limited IT Overheads
Move past your worries of managing your contact center infrastructure and leave that to us. Ameyo facilitates an end to end management of your cloud contact center and takes complete responsibility of your contact center uptime SLA’s.
Flexible Scaling Infrastructure
Go Agile and upscale and downscale in minimal time. Get ahead of business uncertainties and increase or decrease your customer service agents as per business demands. Build a consistent customer experience and ensure there are minimal Call abandonment and Call drops.
Highly Secure & Compliant
Do not compromise on customer privacy with Ameyo’s multi-layered security features and PCI DSS compliant public cloud environment that is ISO/IEC 27018 and ISO-27001 certified along with providing comprehensive data security and strict access control.
Ameyo’s Solution For Cloud Call Centre: Choose Your Deployment
Choose Your Deployment
Private Cloud
Create Dedicated Instances
Move your contact center operations to Private Cloud, make your dedicated instances and witness great flexibility and scalability. Ameyo’s enterprise-ready cloud call center software is inherently reliable, scalable and secure. Thus, giving it an edge over other cloud contact center providers The cloud architecture is so designed to help you stay agile and manage your contact center with a single click.
Public Cloud
Cost-Effective Solution
Ameyo’s cloud based call center software utilizes advanced cloud call center technology. It allows near-unlimited scalability and lets you scale up or down your cloud capacity with immense ease. Deliver uninterrupted customer service with high-end security with no involvement of IT teams.
Hybrid Cloud
The Best of Both Clouds
Hybrid Cloud call center software allows you to take complete advantage of Ameyo’s innovative and robust multi-tenant public cloud call center solution while adhering to enterprise-grade security and IT requirements through the privately hosted call center solutions.
Looking for Cloud Deployment of your choice?
Cloud Call Center Software Comparison
Ameyo Cloud Contact Center Benefits
Serve Customer Through Voice Calls
Do away with traditional cloud based call center phone systems to empower your inbound and outbound call center operations with unmatched call quality, intelligent routing, and advanced voice features. Witness a dramatically improved CSAT with Ameyo Cloud Call Center Software.
Customer Preferred Digital Channels
Enable hassle-free customer support with digital channels- Email, SMS, WhatsApp, Facebook, Twitter, Instagram, WebChat, and In-App Mobile Chat. Provide seamless customer service across customer preferred digital channels with Ameyo’s cloud based call center solutions
Real-Time User Management
Manage your agents in a single click with Ameyo’s Cloud Call Centre Software. Transfer agents from one queue to another, in real time. Track uninterrupted performance even while shifting agents to different queues.
Real-Time Monitoring
Empower real-time monitoring and supervision and keep track of every call and every agent. Ameyo offers unremitting monitoring and analytics capabilities with its cloud call center solutions.
Call Recording
Record your calls, store them in the Voice Logger and analyze the call data to deliver enhanced customer experience. Ameyo Voice Logger is a compliant cloud call recording solution that stores customer interactions per the standard regulations.
Enterprise CRM Integration
Power-up your call and quality management with Ameyo cloud Call Center Software integrated with enterprise-grade CRMs. Ensure effective call quality with CTI popup appearing on screen with necessary customer information.
Workflow Automation
Ensure improved agent productivity with workflow automation. Define your business-specific rules to save measurable time for your agents. Businesses choose Ameyo cloud contact center solutions over other cloud contact centre solutions to improve their overall efficiency.
"Using Ameyo our customer handling time has reduced by 50%"
- BANKBAZAAR
Cloud Contact Center Features for All
Call Recording
Recording every call and use these recordings to score your agents
A Glimpse Into Differentiated
Cloud Call Center Software Features
WebRTC
Ensure secure voice calls with web-based telephony system, WebRTC. It is platform and device independent and gives you immense flexibility to integrate with any enterprise-grade CRM and existing hardware. With no hardware telephony setup requirements, you are set to go with just a headphone!
Integrated Knowledge Base
Resolve customer queries faster and efficiently with integrated knowledgebase. With a call center cloud software powered by a knowledge management system you can provide your agents with easy access to customer information and help them save their time. Populate the necessary information, frequently asked questions, and informational articles to serve queries better.
Agent Assist Capabilities
At times customer queries can be difficult for an agent to resolve and it requires agent assist capabilities in your cloud based contact center solution. Ameyo’s cloud-based contact center solutions offer advanced team collaboration features for an agent to interact with other agents as well as with supervisors.
Business Specific Reporting
With Ameyo’s cloud based call center solution, you can customize performance reports. These reports show call details and agent performance based on various business-specific metrics. You can define your own metrics that you want to include in the reports.
Visual Call Flow Customization
Customization and rule configuration is simple and hassle-free with Ameyo’s cloud contact center solution. You just need to drag and drop certain elements to create automated workflows and customizable IVRs.
Ready to build your Cloud Contact Center?
Ameyo Cloud Contact Center Technology - The Best Cloud Call Center Software for your Business
Sureshot Business Outcomes
Improved Agent Productivity
Improve your agents’ productivity with customer service tools like Unified Agent Desktop, Integrated Knowledge Base, Team Collaboration Capabilities, and AI-Powered Customer Insights.
Increased Lead-Conversion Rate
Ameyo call center software empowers you to improve your lead-conversion rate dramatically with better hold on customer insights and auto dialers- Predictive Dialer, Preview Dialer, and Progressive Dialer.
Enhanced Monitoring and Analytics
Monitor every aspect of your call center operations with Ameyo’s advanced monitoring and analytics tools. Get enhanced visibility on every metric that matters and enables you to improvise your strategy.
Assured Business Continuity
With advanced contact center cloud solutions technology, ensure consistent and streamlined call center operations. Empower your remote call center with enterprise-grade CRM integration and web-based telephony.
CASE STUDY
See how Spice Money Improved its remote contact center agents productivity in two weeks' time
Brands Choose Ameyo
To Deliver Seamless Customer Experience
Ameyo helped our remote contact center agents reach 100% productivity
in two week’s time while helping us handle more calls with less agents. Our average handling time reduced from 8 minutes to 4 minutes within 10 days of implementation.
It has been a fantastic ride with Ameyo. They have helped us to serve millions of customers with its intelligent dialer applications. Now we are able to answer 95% of our calls within 20 seconds and have also improved agent utilization by 80%
During the recent COVID-19 outbreak, UC proactively moved all its employees to work from home - including a 750 member contact centre team. During this transition, the Ameyo team worked hand in hand with our IT team to solve all technical problems.
4/5
Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.
5/5
Our connectivity increased with retry time and campaign settings.Working with AMEYO has a great experience mostly in terms of Customer support on any issues identified. Ameyo is economical. Its flexibility with interating different CRM and it will keep stable.
5/5
Easy to use and customize application with excellent support team
5/5
I like this software because of the capability to handle large numbers of call flows. I like the efficiency of this software like how it works and gave us the option to supervise the agents activity on a real time basis and the proper reports which helps alot to conclude many things.
The Ameyo Advantage
Leader in Customer Experience & Contact Center Solutions
Honorable Mention in Gartner Magic Quadrant for 3 Consecutive Years
Awarded Frost & Sullivan Asia Pacific CCI Leadership Award
Deloitte Technology Fast 500
ASIA PACIFIC, 2014
Take your Customer Experience to the Next level with
Ameyo’s Customer Engagement Platform
Frequently Asked Questions
A cloud contact center is hosted on an internet server from which businesses handle their inbound and outbound customer queries and interactions. Cloud contact center solutions make it easy for businesses to interact with their customers through voice, email, and social media channels virtually with no setup costs and time.
Benefits of cloud contact center software are:
- 1. Highly flexible and scalable
- 2. Minimal infrastructure cost
- 3. Minimal maintenance
- 4. Ease of deployment
- 5. Allows agents to work from remote locations
In a cloud contact center software, automated routing helps businesses to streamline distribution of incoming calls to their agents. Businesses configure routing rules in a manner that help them achieve a high first call resolution rate a minimal call abandonment rate. Ameyo helps you with different routing algorithm like skill-based routing, preferred agent routing, persona-based routing, routing on the basis of historical transactions/conversation
Explore Routing Rules
Yes, the cloud contact center can support multiple interaction channels like Chat, Email, Voice, Whatsapp, Facebook, and Twitter as channels
The number one reason for organisation to go for cloud deployment is saving on high upfront capital on infrastructure cost. The second most important reason is maintenance of the setup which the vendor like Ameyo does for the business. Cloud call centers do manage traffic like a regular on premise call center software.
Get in touch with us to help you with the best solution according to your business requirements.
