Cloud Call Center Software
Get Ameyo’s Enterprise Grade Cloud Contact Center Software with Minimal Setup Time, Flexible Deployment options and achieve Industry Compliance!
What is Cloud Call Center Software?
A cloud call center software is hosted over the internet which takes minimum time to deploy and involves minimal upfront capital. Businesses use Cloud contact center solutions to reduce hardware setup overheads, minimize installation time, and to ensure uninterrupted customer support through a variety of voice and digital channels.
Why Choose Ameyo Cloud Call Center Software?
Minimal Setup Time
Enhance your remote contact center operations with instantaneous set up, low maintenance, and cost efficient cloud contact center solution. Enable informed business decisions with more control and visibility into operations.
Compliant and Secure
Ameyo is committed to protecting your customer data and information. To ensure enterprise-grade security, we follow the standards and best practices defined by International Security Frameworks such as PCI-DSS. This ensures a secure way to process customer information.
APIs and SDKs
Seamlessly integrate Ameyo’s cloud based contact center solution with your business website, mobile app, as well as internal systems. Ameyo offers APIs and SDKs for businesses to integrate and enhance their call center operations.
Ameyo’s Solution For Cloud Contact Center
Choose Your Deployment
Private Cloud
Create Dedicated Instances
Move your contact center operations to Private Cloud, make your dedicated instances and witness great flexibility and scalability. Ameyo’s enterprise-ready cloud call center software is inherently reliable, scalable and secure. The cloud architecture is so designed to help you stay agile and manage your contact center with a single click.
Public Cloud
Cost-Effective Solution
Ameyo’s Public Cloud offering is based on advanced cloud call center technology. It allows near-unlimited scalability and lets you scale up or down your cloud capacity with immense ease. Deliver uninterrupted customer service with high-end security with no involvement of IT teams.
Hybrid Cloud
The Best of Both Clouds
Hybrid Cloud call center software allows you to take complete advantage of Ameyo’s innovative and robust multi-tenant public cloud call center solution while adhering to enterprise-grade security and IT requirements through the private cloud contact center.
Looking for Cloud Deployment of your choice?
Ameyo Cloud Contact Center Software
A Complete Solution
Serve Customer Through Voice Calls
Empower your inbound and outbound call center operations with unmatched call quality, intelligent routing, and advanced voice features. Witness a dramatically improved CSAT with Ameyo Cloud Call Center Software.
Customer Preferred Digital Channels
Enable hassle-free customer support with digital channels- Email, SMS, WhatsApp, Facebook, Twitter, Instagram, WebChat, and In-App Mobile Chat. Provide seamless customer service across customer preferred digital channels with omni-channel cloud contact center solutions.
Real-Time User Management
Manage your agents in a single click with Ameyo’s Cloud Call Center Software. Transfer agents from one queue to another, in real time. Track uninterrupted performance even while shifting agents to different queues.
Real-Time Monitoring
Empower real-time monitoring and supervision and keep track of every call and every agent. Ameyo offers unremitting monitoring and analytics capabilities with its cloud call center solutions.
Call Recording
Record your calls, store them in the Voice Logger and analyze the call data to deliver enhanced customer experience. Ameyo Voice Logger is a compliant recording solution that stores customer interactions per the standard regulations.
Enterprise CRM Integration
Power-up your call and quality management with Ameyo cloud Call Center Software integrated with enterprise-grade CRMs. Ensure effective call quality with CTI popup appearing on screen with necessary customer information.
Workflow Automation
Ensure improved agent productivity with workflow automation. Define your business-specific rules to save measurable time of your agents. Businesses choose Ameyo cloud based contact center solutions to improve their overall efficiency.
CASE STUDY
See how Spice Money Improved its remote contact center agents productivity in two weeks' time
Key Highlights of Ameyo Call Center Software
Call Recording
Recording every call and use these recordings to score your agents
A Glimpse Into Differentiated
Cloud Call Center Software Features
WebRTC
Ensure secure voice calls with web-based telephony system, WebRTC. It is platform and device independent and gives you immense flexibility to integrate with any enterprise-grade CRM and existing hardware. With no hardware telephony setup requirements, you are set to go with just a headphone!
Integrated Knowledge Base
Resolve customer queries faster and efficiently with integrated knowledgebase. Provide your agents with easy access to customer information and help them save their time. Populate the necessary information, frequently asked questions, and informational articles to serve queries better.
Powered-Up with AI
Ameyo’s cloud contact center solution is backed-up with AI to help your agents to analyze and understand your customers’ intent. AI-based sentiment analysis capability ensures enhanced and efficient customer service and helps businesses to improve their overall CSAT rate.
Agent Assist Capabilities
At times customer queries can be difficult for an agent to resolve and it requires agent assist capabilities in your cloud based contact center solution. Ameyo cloud call center solution offers advanced team collaboration features for an agent to interact with other agents as well as with supervisors.
Business Specific Reporting
With Ameyo’s cloud call center software, you can customize performance reports. These reports show call details and agent performance based on various business-specific metrics. You can define your own metrics that you want to include in the reports.
Drag and Drop Customization
Customization and rule configuration is simple and hassle-free with Ameyo’s cloud contact center solution. You just need to drag and drop certain elements to create automated workflows and customizable IVRs.
Ready to build your Cloud Contact Center?
Ameyo Cloud Call Center Technology
Sureshot Business Outcomes
Improved Agent Productivity
Improve your agents’ productivity with customer service tools like Unified Agent Desktop, Integrated Knowledge Base, Team Collaboration Capabilities, and AI-Powered Customer Insights.
Increased Lead-Conversion Rate
Ameyo call center software empowers you to improve your lead-conversion rate dramatically with better hold on customer insights and auto dialers- Predictive Dialer, Preview Dialer, and Progressive Dialer.
Enhanced Monitoring and Analytics
Monitor every aspect of your call center operations with Ameyo’s advanced monitoring and analytics tools. Get enhanced visibility on every metric that matters and enables you to improvise your strategy.
Assured Business Continuity
With advanced cloud contact center technology, ensure consistent and streamlined call center operations. Empower your remote call center with enterprise-grade CRM integration and web-based telephony.
Frequently Asked Questions
A cloud contact center is hosted on an internet server from which businesses handle their inbound and outbound customer queries and interactions. Cloud contact center solutions make it easy for businesses to interact with their customers through voice, email, and social media channels virtually with no setup costs and time.
- 1. Highly flexible and scalable
- 2. Minimal infrastructure cost
- 3. Minimal maintenance
- 4. Ease of deployment
- 5. Allows agents to work from remote locations
The number one reason for organisation to go for cloud deployment is saving on high upfront capital on infrastructure cost. The second most important reason is maintenance of the setup which the vendor like Ameyo does for the business. Cloud call centers do manage traffic like a regular on premise call center software.