A cloud call center software is hosted over the internet which takes minimum time to deploy and involves minimal upfront capital. Businesses use Cloud contact center solutions for flexibility and to reduce hardware setup overheads, IT management and to ensure uninterrupted customer service through a variety of voice and digital channels.
Start your operations with minimal investment on Call Center technology infrastructure
Go live with your call center within hours as setup installation is already taken care of
Have a flexible cloud call center where Agents login from any location
Easily increase or decrease your Call center agents as per your business requirements
No more headaches of managing & maintaining your call center infrastructure
Move over from limited PBX capabilities & support issues and Enjoy quality interactions on Cloud – The Future
Enhance your remote contact center operations with instantaneous set up, low maintenance, and cost efficient cloud contact center solution with a cloud calling software. Enable informed business decisions with more control and visibility into operations.
Move past your worries of managing your contact center infrastructure and leave that to us. Ameyo facilitates an end to end management of your cloud contact center and takes complete responsibility of your contact center uptime SLA’s.
Go Agile and upscale and downscale in minimal time. Get ahead of business uncertainties and increase or decrease your customer service agents as per business demands. Build a consistent customer experience and ensure there are minimal Call abandonment and Call drops.
Do not compromise on customer privacy with Ameyo’s multi-layered security features and PCI DSS compliant public cloud environment that is ISO/IEC 27018 and ISO-27001 certified along with providing comprehensive data security and strict access control.
Move your contact center operations to Private Cloud, make your dedicated instances and witness great flexibility and scalability. Ameyo’s enterprise-ready cloud call center software is inherently reliable, scalable and secure. Thus, giving it an edge over other cloud contact center providers The cloud architecture is so designed to help you stay agile and manage your contact center with a single click.
Ameyo’s cloud based call center software utilizes advanced cloud call center technology. It allows near-unlimited scalability and lets you scale up or down your cloud capacity with immense ease. Deliver uninterrupted customer service with high-end security with no involvement of IT teams.
Hybrid Cloud call center software allows you to take complete advantage of Ameyo’s innovative and robust multi-tenant public cloud call center solution while adhering to enterprise-grade security and IT requirements through the privately hosted call center solutions.
Do away with traditional cloud based call center phone systems to empower your inbound and outbound call center operations with unmatched call quality, intelligent routing, and advanced voice features. Witness a dramatically improved CSAT with Ameyo Cloud Call Center Software.
Enable hassle-free customer support with digital channels- Email, SMS, WhatsApp, Facebook, Twitter, Instagram, WebChat, and In-App Mobile Chat. Provide seamless customer service across customer preferred digital channels with Ameyo’s cloud based call center solutions
Manage your agents in a single click with Ameyo’s Cloud Call Centre Software. Transfer agents from one queue to another, in real time. Track uninterrupted performance even while shifting agents to different queues.
Empower real-time monitoring and supervision and keep track of every call and every agent. Ameyo offers unremitting monitoring and analytics capabilities with its cloud call center solutions.
Record your calls, store them in the Voice Logger and analyze the call data to deliver enhanced customer experience. Ameyo Voice Logger is a compliant cloud call recording solution that stores customer interactions per the standard regulations.
Power-up your call and quality management with Ameyo cloud Call Center Software integrated with enterprise-grade CRMs. Ensure effective call quality with CTI popup appearing on screen with necessary customer information.
Ensure improved agent productivity with workflow automation. Define your business-specific rules to save measurable time for your agents. Businesses choose Ameyo cloud contact center solutions over other cloud contact centre solutions to improve their overall efficiency.
Recording every call and use these recordings to score your agents
Ensure secure voice calls with web-based telephony system, WebRTC. It is platform and device independent and gives you immense flexibility to integrate with any enterprise-grade CRM and existing hardware. With no hardware telephony setup requirements, you are set to go with just a headphone!
Resolve customer queries faster and efficiently with integrated knowledgebase. With a call center cloud software powered by a knowledge management system you can provide your agents with easy access to customer information and help them save their time. Populate the necessary information, frequently asked questions, and informational articles to serve queries better.
At times customer queries can be difficult for an agent to resolve and it requires agent assist capabilities in your cloud based contact center solution. Ameyo’s cloud-based contact center solutions offer advanced team collaboration features for an agent to interact with other agents as well as with supervisors.
With Ameyo’s cloud based call center solution, you can customize performance reports. These reports show call details and agent performance based on various business-specific metrics. You can define your own metrics that you want to include in the reports.
Customization and rule configuration is simple and hassle-free with Ameyo’s cloud contact center solution. You just need to drag and drop certain elements to create automated workflows and customizable IVRs.
Improve your agents’ productivity with customer service tools like Unified Agent Desktop, Integrated Knowledge Base, Team Collaboration Capabilities, and AI-Powered Customer Insights.
Ameyo call center software empowers you to improve your lead-conversion rate dramatically with better hold on customer insights and auto dialers- Predictive Dialer, Preview Dialer, and Progressive Dialer.
Monitor every aspect of your call center operations with Ameyo’s advanced monitoring and analytics tools. Get enhanced visibility on every metric that matters and enables you to improvise your strategy.
With advanced contact center cloud solutions technology, ensure consistent and streamlined call center operations. Empower your remote call center with enterprise-grade CRM integration and web-based telephony.
A cloud contact center is hosted on an internet server from which businesses handle their inbound and outbound customer queries and interactions. Cloud contact center solutions make it easy for businesses to interact with their customers through voice, email, and social media channels virtually with no setup costs and time.
The number one reason for organisation to go for cloud deployment is saving on high upfront capital on infrastructure cost. The second most important reason is maintenance of the setup which the vendor like Ameyo does for the business. Cloud call centers do manage traffic like a regular on premise call center software.
Get in touch with us to help you with the best solution according to your business requirements.