Understand the What and How of
Cloud Contact Center






What is a Cloud Contact Center?
Cloud Contact Center is a setup to handle all customer communications over the internet. It enables the users to manage call centers and their inbound and outbound call center operations from anywhere over secure access. A cloud contact center is essentially a set of software solutions that provides comprehensive tools and applications that allows brands to connect with customers across multiple channels such as voice, email, social media, live chat, WhatsApp, and Google’s Business Messages, to name a few.
Why Do Businesses Need a Cloud Contact Center?
Advantages of cloud-based contact center

Speed of Deployment
Quick and hassle-free implementation without extensive hardware setup to be up and running in no time

Flexibility
Easily add or remove users based or increase or decrease the number of calls based on changing needs with no hidden costs

Scalability
Expand or reduce your call center operation as per business requirement without worrying about procuring additional infrastructure

No Geographical Barrier
Recruit the best talent from anywhere in the world without thinking about their location, commute, or other geographical limitations

More Revenue
As a cost-effective solution, it spends less and saves more by charging for only what you use and when you use with no significant infrastructure cost

Remote Monitoring
Keep track of agent performance and contact center operations with detailed reports and real-time dashboards
Cloud Contact Center Features

Auto Dialer

IVR

ACD

Blended Campaigns

Omnichannel Support

Call Center Integrations

CTI Integration

Unified Desktop

Flexible Deployment

Real-time Monitoring

Call Center Reports

Click-to-Call

Voice Logger

Voice Blaster

Single View of Customer
How to Setup your Cloud Contact Center?

STEP 1
Assess your Infrastructure Readiness

STEP 2
Choice of Deployment - Cloud/Hybrid
Deployment with PSTN or VPN-based cloud solution with your preferred cloud partner.

STEP 3
Onboarding and Training

STEP 4
Go live
Your cloud contact center is up and running within 48 hours
Choosing the Best Cloud-based Contact Center
Factors to consider while selecting the Best Cloud Contact Center for your Business

Get Started within Hours

Never Lose Conversation Context
A powerful contact center suite integrates with all the major CRMs, ticketing systems, helpdesk systems, or other third-party applications to allow your virtual agents to have a complete view of the customer journey. These built-in connectors not only make the agents’ lives easier but also eliminates the need for the customer’s to repeat themselves – and in the process improve customer experience and satisfaction.

Omnichannel Customer Engagement

Enterprise-grade Security
For any contact center – cloud or on-premise contact center, securing customer data is of utmost importance. Some of the key points to look for in a highly secure cloud contact center are – PCI-DSS Compliance, ISO 27001, and ISO/IEC 27018 Certification. A secure cloud platform ensures data security while adhering to the regulatory and compliance protocols.

Be on Top of your Operations
Overcome the challenges of a dispersed workforce with a cloud-based solution that allows the supervisors to keep track of call center metrics and ensure SLAs. Comprehensive reporting tools combined with live dashboards are just what you are looking for. Monitor agent performance, ensure conversation quality without compromising on agent productivity or customer service experience.
The Ameyo Advantage
Leader in Customer Experience & Contact Center Solutions
Honorable Mention in Gartner Magic Quadrant for 3 Years
Awarded Frost & Sullivan Asia Pacific CCI Leadership Award
Deloitte Technology Fast 500 ASIA PACIFIC, 2014







Take your Customer Experience to the Next level with
Ameyo's Customer Engagement Platform
Learn more about Cloud Contact Center Solution
Contact centers have been around for more than a decade and continue to show slow but steady growth.
Remote working, also known as work from home model has gained popularity in the recent times…
As a worldwide concern over COVID-19 (coronavirus) grew, we saw businesses adapting to the new way of working.