Enterprise-Grade Call Center Solution
Provider in UAE
Trusted by 2000+ Brands in 60+ Countries
Call Center Software Solutions for UAE
Call Center Software - Ameyo Voice
- Convert prospects into customers with Ameyo’s Inbound and Outbound Call Center Software
- Track and monitor agents’ productivity in real-time with enhanced reports & dashboards
- Integrate your contact center software with an in-house or third-party CRM to provide an end-to-end smooth customer experience.
Omnichannel Contact Center Solutions - Ameyo Omni
- Be present on the customers’ preferred channel ensuring the exceptional customer experience
- Make it easy for agents to access customer information like previous interaction with a Unified Agent Desktop
- Preserve the context of each interaction across the customer journey
Omnichannel Ticketing System - Ameyo Fusion CX
- Empower agents to deliver omnichannel customer support with Ameyo’s Fusion CX
- Automate ticketing operations like ticket prioritization, AI-powered customer insights, and workflows
- Monitor and measure the agents’ productivity with Ameyo’s Helpdesk Reporting & Analytics tools
Cloud-based Call Center Software - Ameyo Engage
- Scale your business with Ameyo’s cloud call center software without worrying about operational overheads
- Get advanced inbound and outbound capabilities to meet your business-specific requirements
- Delight your customers with first call resolution by connecting them to best-suited agents with predefined routing rules
Work from Home Ready Solutions - Ameyo Remote Solution
- Get a business continuity plan and become infrastructure ready at the comfort of your home and be prepared for any emergency
- Give your agents the comfort of working from their homes with Ameyo’s unique remote call center solutions
- Monitor agents’ productivity with live monitoring tools while your agents handle customer requests from different locations
Omnichannel Contact Center Solution for Enterprises
Jordan Ahli Bank
Banking and Finance
Customers are exhausted when their calls are transferred to multiple agents with no satisfactory solution. And for customers, all banks are the same, unless you have the key to amazing customer experience.
With Ameyo’s calling software for call centers that provides the best routing capabilities, you can earn your customers’ loyalty and ensure zero escalations with first call resolution.
Travel & Tourism
Your customers seek support throughout their travel journey including booking, cancellation, delayed flights, confirmation status, refund status, and more on their preferred channels.
You can engage with your customers on the channels of their choice with Ameyo’s Omnichannel Customer Support software and ensure to drive contextual conversations by providing them the relevant information.
Department of Transport (Abu Dhabi)
Delivering personalized customer service across all channels is very important for businesses. Your agents need to deliver proactive customer service and they need historical data of the customers to have context-driven conversations.
With Ameyo’s unique omnichannel contact center solutions, you can integrate with an in-house or third-party CRM ensuring that no interaction is missed. Arm your agents to work in an intuitive and unified agent interface to keep a track of the historical interactions. Ensure enhanced customer satisfaction on each level of your customers’ journey.
Customers seek proactive, high-quality, and professional customer service from their insurers. Your customers would like to be notified of policy renewal, installment reminders, new policy updates, and more.
You can easily engage with customers by sending automated SMS, Email notification, and Voice Blasts as a timely reminder with event-based and time-based rules using Ameyo’s calling software for call center for insurance.
National Life & General Insurance Company
Business Process Outsourcing
BPOs require quick deployment, ease of resource allocation for both inbound and outbound processes, and comprehensive monitoring tools to measure the productivity of the business in a stipulated time. While BPOs need a flexible and scalable solution, it is also important to optimize the cost of operations.
With its robust features like real-time monitoring through dashboards, Ameyo’s contact center software solution provides the agility to keep track of metrics like average handling time, the number of calls handled, conversion rate, call duration, and more to analyze each agent’s performance.
Get an Edge with Ameyo Contact Center Features
What our Customers Say
Why Businesses in the UAE Choose
Ameyo as a Call Center Solution Provider
Ameyo is an industry-first enterprise-grade solution that provides omnichannel and ticketing system capabilities in one platform
Ameyo’s unique product line is helping businesses across the globe to scale with our secured solutions
Trusted by 2,000+ customers across 60+ countries, Ameyo is chosen by businesses of every size in UAE.
To ensure business continuity, Ameyo has the right work from home solutions for remote locations