Enterprise-Grade Call Center Solution

Provider in UAE

Gartner
Honorable Mention in Gartner Magic Quadrant for 3 Consecutive Years
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Awarded Frost & Sullivan Asia Pacific CCI Leadership Award
Deloitte Technology Fast 500 ASIA PACIFIC, 2014

Trusted by 2000+ Brands in 60+ Countries

Call Center Software Solutions for UAE

Call Center Software - Ameyo Voice

  • Convert prospects into customers with Ameyo’s Inbound and Outbound Call Center Software
  • Track and monitor agents’ productivity in real-time with enhanced reports & dashboards
  • Integrate your contact center software with an in-house or third-party CRM to provide an end-to-end smooth customer experience.
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Omnichannel Contact Center Solutions - Ameyo Omni

  • Be present on the customers’ preferred channel ensuring the exceptional customer experience
  • Make it easy for agents to access customer information like previous interaction with a Unified Agent Desktop
  • Preserve the context of each interaction across the customer journey

Omnichannel Ticketing System - Ameyo Fusion CX

  • Empower agents to deliver omnichannel customer support with Ameyo’s Fusion CX
  • Automate ticketing operations like ticket prioritization, AI-powered customer insights, and workflows
  • Monitor and measure the agents’ productivity with Ameyo’s Helpdesk Reporting & Analytics tools
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Cloud-based Call Center Software - Ameyo Engage

  • Scale your business with Ameyo’s cloud call center software without worrying about operational overheads
  • Get advanced inbound and outbound capabilities to meet your business-specific requirements
  • Delight your customers with first call resolution by connecting them to best-suited agents with predefined routing rules

Work from Home Ready Solutions - Ameyo Remote Solution

  • Get a business continuity plan and become infrastructure ready at the comfort of your home and be prepared for any emergency
  • Give your agents the comfort of working from their homes with Ameyo’s unique remote call center solutions
  • Monitor agents’ productivity with live monitoring tools while your agents handle customer requests from different locations
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Omnichannel Contact Center Solution for Enterprises

Jordan Ahli Bank

Jordan Ahli Bank

Jordan Ahli Bank, a leading financial service provider based in Jordan, wanted to reach new heights in their customer initiatives and innovations to deliver superior customer experience.

Banking and Finance

Customers are exhausted when their calls are transferred to multiple agents with no satisfactory solution. And for customers, all banks are the same, unless you have the key to amazing customer experience.

With Ameyo’s calling software for call centers that provides the best routing capabilities, you can earn your customers’ loyalty and ensure zero escalations with first call resolution.

Travel & Tourism

Your customers seek support throughout their travel journey including booking, cancellation, delayed flights, confirmation status, refund status, and more on their preferred channels.

You can engage with your customers on the channels of their choice with Ameyo’s Omnichannel Customer Support software and ensure to drive contextual conversations by providing them the relevant information.

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Department of Transport (Abu Dhabi)

Department of Transport (DOT), Abu Dhabi was envisioned to deliver a world-class transport system and develop a modern, comfortable, and reliable public transport system linking the island of Abu Dhabi.
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E-Commerce

Delivering personalized customer service across all channels is very important for businesses. Your agents need to deliver proactive customer service and they need historical data of the customers to have context-driven conversations.

With Ameyo’s unique omnichannel contact center solutions, you can integrate with an in-house or third-party CRM ensuring that no interaction is missed. Arm your agents to work in an intuitive and unified agent interface to keep a track of the historical interactions. Ensure enhanced customer satisfaction on each level of your customers’ journey.

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Insurance

Customers seek proactive, high-quality, and professional customer service from their insurers. Your customers would like to be notified of policy renewal, installment reminders, new policy updates, and more.

You can easily engage with customers by sending automated SMS, Email notification, and Voice Blasts as a timely reminder with event-based and time-based rules using Ameyo’s calling software for call center for insurance.

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National Life & General Insurance Company

National Life & General Insurance is one of the first and largest Omani life insurance companies in the Sultanate of Oman.
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Business Process Outsourcing

BPOs require quick deployment, ease of resource allocation for both inbound and outbound processes, and comprehensive monitoring tools to measure the productivity of the business in a stipulated time. While BPOs need a flexible and scalable solution, it is also important to optimize the cost of operations.

With its robust features like real-time monitoring through dashboards, Ameyo’s contact center software solution provides the agility to keep track of metrics like average handling time, the number of calls handled, conversion rate, call duration, and more to analyze each agent’s performance.

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Ameyo Features

Get an Edge with Ameyo Contact Center Features

Why Businesses in the UAE Choose

Ameyo as a Call Center Solution Provider

Industry- First

Ameyo is an industry-first enterprise-grade solution that provides omnichannel and ticketing system capabilities in one platform

Scalability

Ameyo’s unique product line is helping businesses across the globe to scale with our secured solutions

Reliability

Trusted by 2,000+ customers across 60+ countries, Ameyo is chosen by businesses of every size in UAE.

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Business Continuity

To ensure business continuity, Ameyo has the right work from home solutions for remote locations

What our Customers have to say

Brands Choose Ameyo

To Deliver Seamless Customer Experience

4/5
Sankar Rao A.
Sankar Rao A.Director - Products
Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.
5/5
Shivam M.
Shivam M.Sr Network Engineer
Our connectivity increased with retry time and campaign settings.Working with AMEYO has a great experience mostly in terms of Customer support on any issues identified. Ameyo is economical. Its flexibility with interating different CRM and it will keep stable.
5/5
Ehab M.
Ehab M.Head of Electronic Banking
Easy to use and customize application with excellent support team
5/5
Mitesh S.
Mitesh S.System Support Engineer
I like this software because of the capability to handle large numbers of call flows. I like the efficiency of this software like how it works and gave us the option to supervise the agents activity on a real time basis and the proper reports which helps alot to conclude many things.

The Ameyo Advantage

Leader in Customer Experience & Contact Center Solutions

Gartner
Honorable Mention in Gartner Magic Quadrant for 3 Consecutive Years
frost-sullivan
Awarded Frost & Sullivan Asia Pacific CCI Leadership Award
Deloitte Technology Fast 500 ASIA PACIFIC, 2014
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Oriente
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Take your Customer Experience to the Next level with

Ameyo’s Customer Engagement Platform

Trusted Partners in UAE

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