In the wake of COVID-19, we realized that the contact centers became a crucial point of contact between customers and the brands. While adhering to the strict lockdown restrictions, it deemed necessary to be available for the customers 24*7. With the pandemic, human-to-human interactions became more relevant and businesses needed a solution that helped them shift to remote work operations overnight.
Combating the challenge of a remote work environment, Ameyo launched a Mobile Contact Center Solution to provide the businesses with an opportunity to stay connected with the customers across various touchpoints with minimal disruption.
Pandemic has changed the way contact centers think about work and infrastructure, for good. The pace at which remote work has picked up is unprecedented. I am proud of our team that delivered a fully featured Enterprise contact center on a mobile application and we continue to enhance the app. In many ways, this has become a mobile-first contact center platform for many of our customers.Sachin Bhatia, Co-founder, Ameyo
With 10,000+ downloads, 50,000+ agents onboarded, and countless memories created, we are celebrating a year of launching Mobile Contact Center.
And Our Customers Love This Solution
Ameyo’s Remote Contact Center Solution has helped iMarque reduce 15% of operational costs. It is a much more flexible solution compared to other larger brands available from competing players. And due to this flexibility, many of our customers have shifted to Ameyo.Suresh V. Suryamurthy, CEO, iMarque Solutions