There are things we are all taught not to say. Don’t ask a woman’s age or call her fat. Never ask a man how much he makes to earn his bread. Similarly, your customer support agent also needs to be taught what they must say and what they must avoid. Unintentionally, your agents might be telling things to your potential customers which might result into loss of business.
Customer care agents have to be extra cautious while speaking to their clients. Salesforce has designed an infographic which will help customer care agents to determine things that should never be blurted while interacting with their clients, not even in their most subconscious minds.