Gurgaon, July 22, 2015: Ameyo, a leading contact center technology and customer experience expert with practice leadership in more than twelve industry verticals, today announced that TMC, a global integrated media company, has named Ameyo as a 2015 CUSTOMER Contact Center Technology Award winner. This is the fourth consecutive year in which Ameyo has received the CUSTOMER Contact Center Technology Award.
Ameyo Contact Center Technology is a new-generation contact center technology suite that ties together all the assets of the contact center together and focuses on helping businesses re-engineer and rebrand their customer interaction processes to achieve true Omnichannel Customer Engagement.
Ameyo has demonstrated a crucial role of transforming contact centers to Customer-Experience-Centric platforms by adding new level of dynamics to the customer lifecycle. DHL, Flipkart, Motilal Oswal Securities Limited, GE Financial Services, Vertex, Acer to name a few organizations that are powered by Ameyo.
Ameyo’s insightful business growth strategies and strong execution infrastructure are the key factors that have led them to receive this prestigious contact center infrastructure award along with the recent Honorable Mention in the 2015 Gartner Magic Quadrant report.
- Ameyo’s flexible architecture implements customer interaction hub that delivers consistent customer experience across all interaction channels – creating synergy with customer interests and synergy across their own operations.
- Ameyo’s reporting and analytics tool offers the ability to extract intelligent business reports on customer service operations, arming contact center experts with information to re-engineer and improve their existing processes.
“We feel that our prestigious recognition for the fourth consecutive year as CUSTOMER Contact Center Technology is confirmation for our commitment to help our clients to impart customer experience to the end-user community,” said Bishal Lacchiramkha, CEO of Ameyo. “We are extremely pleased to be cited in the 2015 award edition and are honored to be listed alongside many of today’s promising forces in contact center technology.”
This tenth-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
“Congratulations to Ameyo for being awarded a 2015 CUSTOMER Contact Center Technology Award. Ameyo has been selected for demonstrating innovation, quality, and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement.”