Ameyo Emerge and Freshdesk Mint Integration – The Why and How of it

Ameyo Emerge and Freshdesk Integration

For businesses grappling with the customer experience and agent experience, it is almost a daily struggle to deal with customers who have no to zero attention spans and are not patient enough to share details such as Email D or Order ID. Thankfully, Ameyo Emerge and Freshdesk Mint have come to the rescue of such businesses!

By combining the power of Ameyo Emerge and Freshdesk Mint, organizations can radically improve how they serve their customers. Ameyo Emerge has simplified the integration that combines the strength of out-of-the-box products.

Make Life Easier and More Efficient for your Agents

Freshdesk Mint is a great tool to help your business maintain and strengthen customer relationships. In a normal scenario (without integration), call center agents receive a call, ask the caller details and thereafter, manually enter information into, while the customer is on the call. This inefficient process can result in confusion, disorganization and a decline in customer experience. The Ameyo Emerge- Freshdesk Mint Integration will by far resolve these issues, by increasing the agent’s efficiency and saving time to switch between two applications. Agents would be now able to create and update tasks without ever leaving the  Application. Ameyo Emerge has now combined the power of our call center software, with the functionality of your favorite helpdesk solution.

So, let us talk about the various benefits of this integration in great detail:

Readily available Caller Profile Information

Ameyo Emerge also retrieves the caller’s previous interactions (tickets) with your business from the Freshdesk Mint application. Henceforth, agents can create a new ticket or update an existing ticket, on a single interface, and reap the benefits of both the applications.

Create and Close the Tickets from One Interface

Ameyo Emerge also retrieves the caller’s previous interactions (tickets) with your business from the Freshdesk Mint application. Henceforth, agents can create a new ticket or update an existing ticket, on a single interface, and reap the benefits of both the applications.

Two-Way Synchronization

This feature allows agents to update information on Freshdesk Mint. Thereafter, information on Ameyo Emerge about the customer will automatically be updated. Agents can update information such as disposition codes. Agents can work on the Freshdesk Mint Interface without having to go to the Ameyo Emerge toolbar to dispose the call.

Click-to-Dial

The Click-to-Dial functionality helps agents to call customers directly from theFreshdesk Mint interface by clicking on the phone number. Agents don’t have to copy and paste the number from Freshdesk Mint to Ameyo Emerge to dial the numbers. This helps the agents to remain on the Freshdesk Mint interface and never waste time in dialing the numbers.

Quick Call Functionalities

Agents can quickly access call records to drive contextual interactions with the customer. Allowing agents with functions like call recording, conference call, and scheduling a callback gives them an edge to resolve customers’ queries quickly. They can also add notes to the conversation for future reference and it gets updated automatically in the Freshdesk Mint interface.  

call-disposition

Manage Redundant Objects

Multiple objects for the same customer could be mapped with quick telephony panel that allows attaching the call with the correct association. When Ron, the customer calls in for refund status, and Bryan, the agent finds multiple objects associated with this number, with a dropdown menu, he can associate Ron’s call with the right object without wasting any time in finding Ron’s details in his interface.

Recent Articles
For more interesting insights