Gurgaon, May 27th, 2016: Ameyo, a leading contact center technology and customer experience expert, will be participating at the Middle East Call Center (MECC) Conference & Exhibition being held at the Dubai International Convention Center from 31st May – 1st June, 2016, Hall 1, Booth B8 to demonstrate the technology innovations in the contact center space.
The MECC exhibition is the region’s premier call center and customer management event. It aims to introduce call center solution providers to prospective clients, and present them with a number of effective solutions to curb the various challenges that the industry is facing in the region.
According to MECC “Responsibility of call center lies at the ‘C’ level as organizations move towards ‘customer-driven’ environment characterized by ever changing customer behavior. These ‘C’ level people often oversees sales, marketing and business development activities. At the same time, it is the responsibility of the contact center personnel to stay updated and aware to stay ahead in the competitive environment.”
MECC 2016 is the perfect platform for executives, customer service and call centre managers and IT/telecom managers to engage with subject matter experts on operational excellence, outsourcing operations and technology management. Visitors will explore new innovations and developments in call centre technology, which includes speech technologies and open source voice solutions, cloud computing, social media and BPO services.”
Binzad Aliar- Sales Director at Ameyo would be participating in the speaking slot, wherein he would be sharing his insights on “The Rise of customer engagement hub and what it means for businesses in Middle East.” Through this participation, Ameyo will showcase how contact center software has transformed into customer engagement hub and has taken customer experience to a whole new level.
With years of proven experience in the extensively challenging and fast-paced Customer Experience Management domain, Ameyo enjoys a widespread range of customers on a global level across more than twelve industry verticals including Banking, BPO, E-commerce, Financial Services, Telecom, Travel & Tourism, Healthcare, and Retail. Ameyo has been consistently recognised for its outstanding contribution to IP contact center technology and customer experience management, earning several awards and accolades from industry experts worldwide.
Ameyo enjoys diversified customer base in the Middle-East region. It has witnessed revenue growth across most Middle-East countries and is experiencing increased demand over the past few years from countries like UAE, Saudi Arabia.
“Middle -East is a very fast-growing market with huge opportunities and great potential. As we envision market expansion, being present at MECC Dubai would help us in intensifying our focus in the region. We look forward to enlarge our Dubai and MENA based teams and plan to engage with more partners to strengthen our business.” says Binzad Aliar, Sales Director, Ameyo