With the help of 360 Degree Customer View and customer sentiment & social indexes, FusionCX enables businesses to look into customer interaction history, emotional interaction state and expectations & aversions, to deliver superior customer experience.
Helpdesk | IVR/Bots | Omni Channel | Customer Analytics | Social Index
With clear accountability between front and back offices, seamlessness and speed can be maintained across the customer query resolution processes. Any update/ modification in the customer query is captured and tracked across the offices on a real-time basis.
Case Management | SLAs | VoC | Quality Monitoring
Ameyo’s Unified Agent Desktop enables agents with a single view of customer’s interaction history across the channels. With the help of an integrated knowledge base, agents can address queries in an instant.
Unified Desktop | Intelligent Routing | Feedback | CX CRM
Self-Service
Omnichannel
Social
Intelligent Routing
CX CRM
Case Management
Feedback
VoC
Unifed Desktop
SDK
Flexible Deployment
Scripting
BI
SLAs
Knowledge Base
Helpdesk