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Introducing
Ameyo Fusion CX.

Empower businesses to ramp up customer journeys across all touchpoints, with fusion of customer intelligence and case management features

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First Ever 360° Customer Experience Platform

Analyze customer behavior across channels and derive powerful insights to result in informed business decisions.

customer 360 view

KNOW THY CUSTOMER360 Degree View of Customer

Total Accountability

TOTAL ACCOUNTABILITYFront Office - Back Office Sync

customer 360 view

EMPLOYEE EMPOWERMENTUnified Agent Desktop

360 degree customer vieww
360 Degree View of Customer

Know Thy Customer

With the help of 360 Degree Customer View and customer sentiment & social indexes, FusionCX enables businesses to look into customer interaction history, emotional interaction state and expectations & aversions, to deliver superior customer experience.

Helpdesk  | IVR/Bots  |  Omni Channel | Customer Analytics | Social Index 



Front Office - Back Office Synchronization

Total Accountability

With clear accountability between front and back offices, seamlessness and speed can be maintained across the customer query resolution processes. Any update/ modification in the customer query is captured and tracked across the offices on a real-time basis.

Case Management   |   SLAs  |   VoC  |  Quality Monitoring

CRM Quality Monitoring
Unified Desktop
Unified Agent Desktop

Employee Empowerment

Ameyo’s Unified Agent Desktop enables agents with a single view of customer’s interaction history across the channels. With the help of an integrated knowledge base, agents can address queries in an instant.

Unified Desktop  |  Intelligent Routing   |  Feedback  |   CX CRM

 

Experienced & Trusted by 1,600+ Customers worldwide

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Great customer experience just a step away!

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