Gurgaon, August 17, 2015: Ameyo, a leading contact center technology, and customer experience expert with practice leadership in more than twelve industry verticals, today announced that TMC, a global integrated media company, has named Ameyo as a 2015 CUSTOMER Magazine TMC Labs Innovation Award winner. This is the fifth consecutive year in which Ameyo has received the CUSTOMER Magazine TMC Labs Innovation Award.
Ameyo Contact Center Technology is a new-generation contact center technology suite that ties all the assets of the contact center together focuses on helping businesses re-engineer and rebrand their customer interaction processes so as to achieve true Omnichannel Customer Engagement. Ameyo has demonstrated a crucial role of transforming contact centers to Customer-Experience-Centric platforms adding a new level of dynamics to the customer lifecycle.
Being the only India-based company cited in the award list, this global recognition reinforces Ameyo’s commitment to contribute to India’s dynamic technology industry. The contact center technology industry which was once dominated by international companies is now facing fierce competition from Ameyo’s disruptive technology advancements.
Ameyo’s insightful business growth strategies and strong execution infrastructure are the key factors that have led them to win this prestigious award along with the recent Honorable Mention in the 2015 Gartner Magic Quadrant report.
Ameyo’s flexible architecture implements customer interaction hubs that deliver consistent customer experience across all interaction channels – creating synergy with customer interests and synergy across their own operations.
Ameyo’s reporting and analytics tool offer clients to extract intelligent business reports on customer service operations, arming contact center experts with the information to re-engineer and improve their existing processes.
“We are honored to receive the 2015 CUSTOMER Magazine TMC Labs Innovation Award for the fifth consecutive year. This recognition further affirms our purpose of developing groundbreaking and innovative technologies for our customers. We are thrilled to pursue our progress as we release new features and products in the near future,” quoted Bishal Lacchiramkha, CEO of Ameyo.
The CUSTOMER Magazine TMC Labs Innovation Award honors products that demonstrate raw innovation, unique features, and significant contributions toward improving communications technology. The TMC Labs Innovation Award is granted to those companies demonstrating ground-breaking contributions to the industry. TMC Labs chooses only a few select products considered the best-of-the-best in the contact center, call center, and CRM solutions.
“Congratulations to Ameyo for being granted a 2015 CUSTOMER Magazine TMC Labs Innovation Award. Ameyo has been selected for demonstrating innovation, superior quality, and unique features which have had a positive impact on customer-related technologies,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this outstanding achievement with a TMC Labs Innovation Award.”