Contact center technologies and trends are emerging all over Africa and Kenya & Ghana are leading the change. Ameyo is excited to announce the launch of Conversations’19 with our first event leg starting from Africa. Conversations’19 brings Contact Center business leaders, Technology Experts, and thought leaders together on one single platform. Our Experts will be discussing winning customer service strategies that will help businesses be future ready.
What’s in it for you?
Change is better. And with the changing landscape of contact Center Industry in Africa, this event will delve into the journey of ‘How to Build a Modern Contact Center?’
From a ‘voice only’ technology to ‘omnichannel interaction support’ the industry standards have evolved and to combat rising customer expectations, these strategies from our Experts and Solutions Architects are going to reveal how BFSI verticals can benefit from it.
Take Away Actionable Insights From Thought-Provoking Panel Discussions
- How successful organizations in growing economies tackle the challenge of customer focus?
- Get solutions to real life problems on how to build a future-ready contact center that aligns with changing customer expectations.
- How to evaluate the right contact center solution for your business?
Hear From Our Speakers
Thought leader Pauline Warui, Founder EA Customer Care Center, will be in discussion with Rahul Zutshi, Director – Marketing & Strategy at Ameyo, Shobhit Gupta, AVP – International Sales – Africa, Ameyo, Saumya Tripathi, Regional Manager – East Africa, Ameyo, and Vishal Miglani, Regional Manager – International Sales – Africa, Ameyo.
Furthering the event, Rahul Zutshi, with our speakers explain Ameyo fits in the changing industry standards to help organizations choose the best technology.
Our speakers will talk about the changes in technology in Kenya and Ghana and how Ameyo has helped businesses to build a customer-centric contact center to meet customer service challenges. They will discuss how businesses can deliver consistent customer service across all touchpoints and smoothen customer journey with omnichannel support.