Gurgaon, October 12, 2015: Ameyo, a leading contact center technology and customer experience expert with practice leadership in more than twelve industry verticals, has been presented the 2015 Frost & Sullivan Asia Pacific Contact Center Applications Customer Value Enhancement Award.
Each year, Frost & Sullivan awards companies who have demonstrated excellence in implementing strategies that proactively create value for its customers with a focus to improve the return on investments that customers make in their services or products. This award recognizes the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and, ultimately, customer base expansion.
Mr. Bishal Kumar, CEO of Ameyo said “The hard work, commitment and passion of the Ameyo team has paid-off. We are extremely thrilled and proud that the effort of Ameyo has been recognized by Frost & Sullivan. The award showcases how we have delighted our customers by making significant changes in our service environment and leveraging technology that enables proactive service delivery with rapid communication and effective collaboration to enable customer success”.
In order to meet increasing customer expectations, businesses need to move to contact center architecture and away from telephone-only architecture to support myriad customer interaction channels. To support an omni-channel experience and better manage cost, enterprises seek a solution that knits together complementary functionality to broaden the experience of their customer.
Over the past decade, Ameyo has witnessed massive growth after transforming from Contact Center Infrastructure providers to Customer Engagement Hub. Ameyo has evolved to become a customer relationship building platform with focus on building personalized and collaborative interactions, enabling wider range of interaction capabilities tailored to meet the preferences of customers of every generation. This transformation originated the conversion of contact centers from cost centers to becoming a core business unit of enterprises. Contact centers deployed by Ameyo Solutions are able to grow seamlessly in a cost-effective manner.
Furthermore, with its easily configurable system, rapid application development tools, together with open- standard integration capability, organizations have been empowered with “one-stop shop” in response to their demand of setting up real “customer engagement hub”.
Ameyo’s insightful business growth strategies and strong execution infrastructure are the key factors that have led them to obtain this prestigious award along with the recent Honorable Mention in the 2015 Gartner Magic Quadrant report.
Ameyo was able to enhance the customer value by adopting standard, reliable processes and a portfolio approach. The company has also leveraged its technological dexterity by providing modern tools for technical assistance and interaction support for enhanced level of customer satisfaction.
“Ameyo, the flagship software suite from Drishti-soft, is a single-platform, all-in-one architecture that was purpose-built from the ground up to address that market need. Yet its modular nature, linear scalability and high degree of customization offer a cost-effective solution for contact centers of any size and complexity. Ameyo also made the platform future ready with upgrades provided in timely manner for new features. Consistent growth in revenue in tandem with its customer base and agent seats is testimony of Ameyo’s continued innovation and sound execution ability. Armed with a proven solution and expansive channel partner ecosystem, Ameyo is well positioned for further growth” says Krishna Baidya, Head of Customer Contact Research, ICT Practice, Asia Pacific