call center

30 Must Know Call Center Terminologies

You might not want to agree, but in our daily lives, we use abbreviations and terminologies without knowing their proper meaning or usage. Other times, we might be familiar with the terms, but fail to realize that person we are speaking to might be clueless with those words. In a call center, having in-depth knowledge …

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The 7 Golden Rules of Call Center Agent Training

Adding young talent might be an edgy situation for a call center because few recruitment rounds cannot determine a candidate’s efficiencies and abilities. Despite the fact, new agents are repeatedly hired by call centers. To expel the chance of a risk, inexperienced reps are given training, by their respective managers before introducing them to the …

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10 Ways to Reduce Call Center Attrition and Improve Agent Engagement

Cramped in a cubicle for 9-10 hours a day, leashed to a desktop, answering calls of angry and frustrated customers, and getting paid $10/hour is not exactly a lucrative profile. While not every call center fits the description above, many do. Call center agents and employees have high rates of burnout, poor performance, turnover and …

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Top 5 Challenges Call Center Managers Face Today

  Call centers are possibly the world’s toughest work environment, and there might be a few agents and managers that might term it as a living hell. Having to deal with frustrated callers, strict work schedules, penny-pinching management and super-high expectation don’t make it easier for them. To work in a call center as a …

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