Ameyo and Exotel Announce Merger

Call Center Software

Virtual Call Center: 5 Tips to Manage Remote Agents
The call center sector is one of those sectors that have stuck to the traditional brick-and-mortar way of functioning for the longest time. The reasons ...
Top 5 Challenges Call Center Managers Face Today
The modern call center is highly dynamic and real-time oriented, with advancements being made within the technology realm to improve productivity and ov...
Inbound Vs Outbound Call Center: Do you Know the Difference?
In the age of chats and social media, the call center is still a key to manage customer queries. It’s the closest experience towards face-to-face custom...
Top 5 Cloud Contact Center Trends To Watch in 2021
2020 has set the stage for tremendous growth in the adoption of cloud contact centers for the years to come. In the changing times, contact centers are ...
Importance of Knowledge Management System in Call Center Platform
The art of running an organization is no less than possession of a superpower in these times. The data to be stored, controlled, channelized, filtered, ...
Must-have features in Call Center Phone Systems
The world is moving towards technology in gyres and call center phone systems are hard-pressed to adopt the new features to meet the standards beyond di...
Top 5 Contact Center Reports Supervisors Must Look At
Call centers have been around for a long time now and have gained even more importance in recent times since the businesses are increasingly going onlin...
Conversations’19: Our New Way to Explore the Opportunities
Coversations’19 has been amazing to Ameyo! After a successful journey in Africa and the Middle East, Coversations’19 knocked on the door in APAC to brin...
Solving the Most Common Operational Call Center Problems
Next in my series of Solving the most common Call Center Problems (also read Solving the Most Common IT Call Center Problems) ​is the Operations Team’s ...
Solving the Most Common Call Center Problems (IT’s Perspective)
Building a call center is a tricky business since the agents are the frontline, the first point of contact for customers who are in a fix or prospects w...