call center solution

call-quality-assurance

Why Call Center Quality Assurance becomes a Key Differentiator for Businesses?

You may have heard “This call will be recorded for monitoring and training purposes” if you’ve dialed a customer care number to find the answer to your query. And highly likely, you’ve walked past it, but, why do companies need to monitor the calls?  Imagine a business that closes deals on calls. How would the …

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Ameyo Updates: Omnichannel Contact Center Solution to Improve CX

To help our customers and partners always stay ahead in the CX game, our motto at Ameyo is to improve and update our software constantly. This time around, we would like to share some interesting updates for Ameyo Omnichannel Contact Center Platform that will improve agent performance significantly and take customer engagement to a whole new level. …

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7 Proven Benefits of Automatic Call Distribution

First of all, let us understand what is Automatic Call Distribution? Automatic Call Distribution is the process of routing incoming calls to the most suitable agent who can answer the caller’s need appropriately. It is practiced through a ACD (Automatic Call Distributor) system that distributes call based on pre-defined rules including skill-based call routing, First-In-First-Out, …

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