call center solution

call-quality-assurance

Why Call Center Quality Assurance becomes a Key Differentiator for Businesses?

You may have heard “This call will be recorded for monitoring and training purposes” if you’ve dialed a customer care number to find the answer to your query. And highly likely, you’ve walked past it, but, why do companies need to monitor the calls?  Imagine a business that closes deals on calls. How would the …

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inbound-call-center

How Inbound Call Center Software Has Evolved?

Customers seek support from their providers on the channels they prefer the most. Some businesses provide a customer service contact number, the others provide with an omnichannel suite that deals with customer queries from all the channels like Voice, Chat, Email, and Social alike. All these queries coming in from multiple channels are called inbound …

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right-call-center-software

Surefire Tips to Choose the Right Call Center Software

To become a brand that customers love and are loyal to, the company needs to give them a reason to do so. Customers value the brands which they trust. One significant way of doing that is with exceptional customer service. And the best and most popular way to do that is by setting up a …

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Ameyo Updates: Omnichannel Contact Center Solution to Improve CX

To help our customers and partners always stay ahead in the CX game, our motto at Ameyo is to improve and update our software constantly. This time around, we would like to share some interesting updates for Ameyo Omnichannel Contact Center Platform that will improve agent performance significantly and take customer engagement to a whole new level. …

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7 Proven Benefits of Automatic Call Distribution

First of all, let us understand what is Automatic Call Distribution? Automatic Call Distribution is the process of routing incoming calls to the most suitable agent who can answer the caller’s needs appropriately. It is practiced through an ACD (Automatic Call Distributor) system that distributes calls based on pre-defined rules including skill-based call routing, preferred …

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