Call Center

How do you manage high call volume at your call center? Do you have any strategies in place, or is it just simple fire-fighting that your team does and ...

The modern call center is highly dynamic and real-time oriented, with advancements being made within the technology realm to improve productivity and ov...

In the age of chats and social media, the call center is still a key to manage customer queries. It’s the closest experience towards face-to-face custom...

There has been a common concern among the customer experience and service professionals about voice channel fading away for the contact centers. But in ...

Call centers have been around for a long time now and have gained even more importance in recent times since the businesses are increasingly going onlin...

Call centers are an integral part of the customer service story. They have been instrumental in helping businesses manage their customer support and thu...

We have been on a world tour with our Global Event Series – “Conversation’19 – The Ultimate Customer Engagement Event.” After our earlier su...

We have all become accustomed to using abbreviations in our lives. Sometimes, even without knowing their meanings. This holds true – both in our p...

As a call center manager, you are responsible for meeting team goals and meeting the expectations of the management. To do that, it is important to iden...

People often complain that dealing with a call center is not a very pleasant experience. This is not surprising – customer demands have significan...