Call Center

The call center sector is one of those sectors that have stuck to the traditional brick-and-mortar way of functioning for the longest time. The reasons ...

How do you manage high call volume at your call center? Do you have any strategies in place, or is it just simple fire-fighting that your team does and ...

The modern call center is highly dynamic and real-time oriented, with advancements being made within the technology realm to improve productivity and ov...

In the age of chats and social media, the call center is still a key to manage customer queries. It’s the closest experience towards face-to-face custom...

About Interactive Business Solutions Pvt. Ltd. Interactive Business Solutions Pvt. Ltd. (IBS) provides outbound outsourced services to various clients. ...

About Flipkart Flipkart went live in 2007 with the objective of making books easily available to anyone who had internet access. Today, they are present...

Thanks to the millennials era, advanced solutions like live chat & text messages have been leaping a preferred channel for customer service or suppo...

Call centers have been around for a long time now and have gained even more importance in recent times since the businesses are increasingly going onlin...

Call centers are an integral part of the customer service story. They have been instrumental in helping businesses manage their customer support and thu...

We have been on a world tour with our Global Event Series – “Conversation’19 – The Ultimate Customer Engagement Event.” After our earlier su...