chatbot

Chabots-Ready to Overtake Customer Service in a Big Way (Infographic)

Lately, if you have contacted with your broadband provider or your bank, there is a very good chance you may have interacted with a bot, rather than a human agent. Chatbots are taking over customer service in a big way. And there is a good reason for that. The technology wonder is not only going …

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Customer Service Chatbot – Using Chatbots for Customer Service and Customer Support

In the past, you couldn’t really talk to your computer. But things have changed – and for the better. As the age of automation dawns upon humanity with widespread adoption of artificial intelligence, more companies are beginning to automate their customer service and customer support with the power of chatbots.

How Artificial Intelligence Improves Customer Experience In Contact Centers

One of the ways to measure the efficiency of a Contact Center is by taking into account the time it takes to connect a customer to a suitable agent in order to resolve a given issue. Today, enterprises are looking for an alternative to “rule-based decision matrices” (Example- The self-service IVR system that requires a …

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