customer engagement

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Conversations’19 Tour Reaches Zambia and Zimbabwe

We have been on a world tour with our Global Event Series – “Conversation’19 – The Ultimate Customer Engagement Event.” After our earlier success in Kenya and Ghana during the first leg of the event in the African continent, we were back at Zambia and Zimbabwe to extend this ‘conversation’ further while opening up new …

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Conversations’19: First Global Series in Africa Leg

The landscape of contact center technologies has changed over decades and with customers becoming more informed and tech-savvy, the face of customer service demands more than just a query resolution over a call.  Africa is not far behind in the adoption of technological transformation. Ameyo’s Conversations’19 launched in Africa was an exemplary event where industry …

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Ameyo Announces Partnership With Globitel To Address Contact Center Needs In Middle East

Ameyo, a leading contact center software provider across the globe, partners with Globitel to deliver a complete customer engagement package for businesses. Ameyo being an established contact center software vendor enhances its capabilities across Quality & Workforce Management with this partnership. Ready to grab a bigger share of the billion dollar Customer Service Industry, Ameyo …

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5 Signs You Should Invest In Customer Engagement Platform

The latest research by Salesforce states that 75% of people now expect a consistent experience wherever they engage with brands either through social media, mobile, or even in person. This clearly upholds that customer engagement is extremely complex and crucial in the current market scenario, where customers are highly flexible in shifting from one brand …

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7 Ways to Improve Customer Engagement with Call Center Integrations

  Customer service is the backbone of every organization. It helps businesses to improve their brand and consumer relations. It does not matter how many interactions an organization has with its customer base, the kind of customer experience it delivers determines its success. To meet customer’s expectations, businesses must be prepared to engage its customers …

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5 Customer Engagement Ideas That Always Work

There is a profound shift in the way businesses engage with their customers today. Gone are the days when enterprises only focused on delivering a given product or service. It is 2017, and customer engagement is the foremost priority of every business entity. Customer engagement marketing strategy entails the nurturing of communication between patrons and …

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