customer engagement

How Can Advanced Chat Solutions Uplift Your Customer Engagement?

COVID’19 Pandemic has changed the way we work and communicate with each other. Consequently, businesses are rapidly advancing their strategies to sustain and thrive in these turbulent times. While personal visits have taken a backseat, remote working, and online engagement is the new trend. During this time of intensified uncertainty and isolation, people look forward …

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Video CC Lending

How Video Customer Engagement Channel is Revamping the Contact Centers?

The contact center landscape has changed overnight after COVID-19 hit the world, providing new opportunities for businesses to engage with their customers effectively. Now, contact center leaders are rethinking their CX strategy, not only complying with a dramatic shift towards remote contact centers but, also towards the adoption of new technology. One such shift towards …

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Embracing Video Chat in the Contact Center business – Why Now?

While the world is stuck with COVID-19 pandemic, home visits and personal meetings are fading away. Today’s climate is surrounded by “social distancing” measures and has changed the ways of human interactions. In the past few months, we have seen a dramatic shift in the way people are interacting and businesses are working. But meetings …

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PCI DSS Compliance Blog

Ameyo’s Cloud-Based Customer Engagement Platform is Now PCI DSS Compliant

Ameyo, an omnichannel customer engagement platform, is now PCI-DSS compliant with certified public cloud environments across India, APAC, Africa, and the Middle East.  While COVID-19 has led to a rigorous digital transformation, the digital fraudsters have also risen causing a great loss to the businesses. Customer data remains one of the biggest concerns for most …

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Video KYC for Mutual Fund

Why Video KYC has become a Game Changer for Mutual Fund Companies?

With the lockdown enforcing the contactless onboarding process as the new normal for most financial institutions, Video KYC is rising as the new digital solution to ensure a paperless and presence less customer onboarding experience. And as technology advances, the rise of Mutual Fund investors is imperative, leading to financial inclusion of a large part …

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video-kyc-for-nbfcs

Why NBFCs Resort to Video KYC for Customer Onboarding and Authentication?

Offline KYC took a toll on NBFCs, involving customer onboarding costs, documentation costs, and making it difficult for startups to broaden their customer base. The financial inclusion of rural India has been a dream for many of these NBFCs for a long time. With the onset of Aadhar based e-KYC, NBFCs started gauging into the …

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Video KYC Vendor

How to Find the Right Video KYC Vendor?

Amid the COVID-19 crisis, the majority of businesses are working remotely, demanding the refined process to continue customer onboarding effortlessly. RBI’s recent decision to allow Video KYC for Banks, Financial Institutions, and NBFCs is a major relief. With Video KYC, banks and FIs can onboard customers in 3 minutes while eliminating the need for a …

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video-kyc

Ameyo Launches Video KYC Engagement Platform for Banking and Finance

How are you keeping up with the background verification and customer onboarding process in the lockdown period? With Aadhar becoming the source of identification in India, the reality for NBFCs, Fintechs, and Mobile Wallets have changed. After the supreme court discontinued the e-KYC, it became difficult for the industry to target people in remote locations …

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