customer experience

kenya-call-center

Kenya – The New Call Center Capital?

With Harambee (“Let us all pull together”) as its motto, Kenya has seen significant changes in the past decade or so which has been the driving force for its economic, social development and sustained growth. The African enterprises have not been left untouched from these reforms. Digitization and digital initiatives have become a priority of …

Kenya – The New Call Center Capital? Read More »

Ameyo Emerge and Freshdesk Mint Integration – The Why and How of it

For businesses grappling with the customer experience and agent experience, it is almost a daily struggle to deal with customers who have no to zero attention spans and are not patient enough to share details such as Email D or Order ID. Thankfully, Ameyo Emerge and Freshdesk Mint have come to the rescue of such …

Ameyo Emerge and Freshdesk Mint Integration – The Why and How of it Read More »

why-social-media-is-key-part-of-omnichannel-cx

Why Social Media Is a Key Part of an Omnichannel Customer Experience

How many social media accounts do you have right now? More than one, isn’t it? As technology advances, so is our openness to integrate social media in our daily activity. One social media account is not enough anymore as we want to be more exposed to information and interact with companies in different ways. What …

Why Social Media Is a Key Part of an Omnichannel Customer Experience Read More »

call-us-now

Setting up a Customer Experience System for Designing Better Experiences

It goes by many names – The Holy Grail of Customer Success, The Next Big Thing, and The New Competitive Battleground. It’s probably what differentiates you from your competition in the eyes of consumers. Your customers are expecting more – and it’s up to your brand to fulfill their needs. And, most importantly – if …

Setting up a Customer Experience System for Designing Better Experiences Read More »

4 Hacks For Customer Delight

Customer Delight is remarkably changing the ways we look at Customer Experience. Marketing strategies are centered around Customer Experience and the role does not end at closing the leads into customers, what your customers are taking home as an experience is what will make you walk a step ahead of your competitors.

Creating CX Memories: Ways to Improve Customer Service Experience

Customers today have a really short attention span. To hold their attention, brands need to leave a lasting impression. And how can they do that? By giving the customers a memorable experience of course! After all, customer experience (CX) is something that the brands need to continually work upon as it has a direct implication …

Creating CX Memories: Ways to Improve Customer Service Experience Read More »

Why Your Business Needs A Customer Interaction Management Software?

Customer experience thought leader, Shep Hyken has very accurately said, “Recognize that every interaction you have is an opportunity to make a positive impact on others.” This quote mirrors the underlying business requirement to have seamless customer-focused interactions at each stage of a buyer’s journey. Customer interaction management (CIM) is simply defined as the process …

Why Your Business Needs A Customer Interaction Management Software? Read More »

Why Customer Experience Is All About Emotional Motivators

Image credit: Pixabay What turns a new user into a loyal customer? How do you practically go about converting a somewhat-interested stranger into a massively-valuable long-term brand advocate? It isn’t easy, that’s for sure. You need to learn about your prospective customers and come to understand what they want and how you can deliver it— …

Why Customer Experience Is All About Emotional Motivators Read More »

Improving Customer Experience with IVR Optimization

In today’s business scenario, keeping everything else constant, its customer experience (CX) that makes all the difference. But, how do we achieve an exceptional level of CX? The most important factor to consider for this is to look to improve customer engagement. Customers attribute good experience with great support. With changing times, the customers have …

Improving Customer Experience with IVR Optimization Read More »