customer experience

video-kyc

Customer Authentication and Onboarding Becomes Easy with Video KYC

Aadhar has become an undeniable source of identification in India. And there couldn’t be better news to make ‘Presence Less and Paperless Banking’ a reality. Yes, RBI now makes it easy for fintech and startups to onboard their customers leveraging the technology for quick authentication. This will help businesses to reach their customers in remote …

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Configurable Omnichannel Call Center Software To Serve Your Exact Business Needs

What is the first thing that comes to your mind when I say customer care or customer support? Let me just go on a limb and guess – Call center? Am I close or am I closer? Most of us look at a call center as a number of people sitting in front of their …

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kenya-call-center

Kenya – The New Call Center Capital?

With Harambee (“Let us all pull together”) as its motto, Kenya has seen significant changes in the past decade or so which has been the driving force for its economic, social development and sustained growth. The African enterprises have not been left untouched from these reforms. Digitization and digital initiatives have become a priority of …

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Ameyo Emerge and Freshdesk Mint Integration – The Why and How of it

For businesses grappling with the customer experience and agent experience, it is almost a daily struggle to deal with customers who have no to zero attention spans and are not patient enough to share details such as Email D or Order ID. Thankfully, Ameyo Emerge and Freshdesk Mint have come to the rescue of such …

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Why Social Media Is a Key Part of an Omnichannel Customer Experience

How many social media accounts do you have right now? More than one, isn’t it? As technology advances, so is our openness to integrate social media in our daily activity. One social media account is not enough anymore as we want to be more exposed to information and interact with companies in different ways. What …

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call-us-now

Setting up a Customer Experience System for Designing Better Experiences

It goes by many names – The Holy Grail of Customer Success, The Next Big Thing, and The New Competitive Battleground. It’s probably what differentiates you from your competition in the eyes of consumers. Your customers are expecting more – and it’s up to your brand to fulfill their needs. And, most importantly – if …

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Creating CX Memories: Ways to Improve Customer Service Experience

Customers today have a really short attention span. To hold their attention, brands need to leave a lasting impression. And how can they do that? By giving the customers a memorable experience of course! After all, customer experience (CX) is something that the brands need to continually work upon as it has a direct implication …

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Why Your Business Needs A Customer Interaction Management Software?

Customer experience thought leader, Shep Hyken has very accurately said, “Recognize that every interaction you have is an opportunity to make a positive impact on others.” This quote mirrors the underlying business requirement to have seamless customer-focused interactions at each stage of a buyer’s journey. Customer interaction management (CIM) is simply defined as the process …

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