CX

BFSI Omnichannel Contact Center

Demystifying CX In BFSI With Omnichannel Contact Center [Webinar]

If you work in a contact center, you must be aware of customer experience challenges. How important is the customer experience for your business? Customers are more powerful than ever before and are expecting a personalized experience on channels they love and expect a quicker response. Challenges of customer experience are more crucial in Banking …

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7 Ways to Improve Customer Engagement with Call Center Integrations

  Customer service is the backbone of every organization. It helps businesses to improve their brand and consumer relations. It does not matter how many interactions an organization has with its customer base, the kind of customer experience it delivers determines its success. To meet customer’s expectations, businesses must be prepared to engage its customers …

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Top 7 Customer Experience Trends in 2018 [Infographic]

Customer experience is no longer just the buzzword, it has already arrived in a big way and is here to stay and make an enormous impact particularly in B2C industry. At strategic level businesses have started to align their goals and objectives with Customer Experience (CX) at the heart of their brand strategy. Key CX …

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Making Skies Friendlier: 5 Ways to Improve CX in Aviation Industry

The holiday season is upon us. And when that happens, the spotlight shifts to the airline industry. Recently, there has been a substantial increase in the number of travelers. Even though aviation industry has gone through its share of ups and downs, things are changing, for the better. According to the American Customer Satisfaction Index, …

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Building a Modern Day Contact Center: Where UX meets CX

There has been plenty of hype around experience – User and Customer in the business circuit. More so in today’s digital age. These are the times of using omnichannel technology to deliver a holistic customer experience. The business-customer interactions have evolved and are no more limited to just a call or an email. Now, everything is …

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