Inbound Call Center

Inbound Call Center Software

Why do you need an Agile Inbound Call Center Software for your Business?

Contact centers continue to be flooded with an increased inbound call volume by 30-40% demanding contact centers to be agile with the technology. Customer service, even before the pandemic, has been a priority for businesses to feed their customers with the right information and provide them with the solution before it escalates. Today’s consumers are …

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ivr-to-voicebot

IVR to Voicebot: The Obvious Shift?

There has been a common concern among the customer experience and service professionals about voice channel fading away for the contact centers. But in reality, this cannot be farther from the truth. The voice channel is still very much relevant as people still like to have an interaction with humans. Having said that, we also …

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Kenya – The New Call Center Capital?

With Harambee (“Let us all pull together”) as its motto, Kenya has seen significant changes in the past decade or so which has been the driving force for its economic, social development and sustained growth. The African enterprises have not been left untouched from these reforms. Digitization and digital initiatives have become a priority of …

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How Inbound Call Center Software Has Evolved?

Customers seek support from their providers on the channels they prefer the most. Some businesses provide a customer service contact number, the others provide with an omnichannel suite that deals with customer queries from all the channels like Voice, Chat, Email, and Social alike. All these queries coming in from multiple channels are called inbound …

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IVR Solutions for Customer Service: Top 7 Benefits of using an IVR System

Automation is no more a differentiating factor, but has become a necessity in making customer service a success. One of the most common tools to achieve that is through an Interactive Voice Response or IVR System. An IVR Solution is an inbound solution to enable the customers to reach out to the organization for support, …

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