Omnichannel

sms-for-debt-collection

How to Boost Collection Rate with Instant Messaging?

Debt Collections are always tricky. Debt recovery agencies have to be cautious to not to invade the personal space of payees and at the same time need to send frequent follow-ups reminders. There are multiple media sources that are used in debt collection software to communicate with late payers like emails, calls or SMS. But …

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Omnichannel For Healthcare : Mapping Patient Experience with Technology

  Traditionally, the competition between hospitals and health organizations primarily depended upon quality of service, speciality of the treatment and the price attached to care. But today, there is a wave of change. While high quality health service is still a primary concern, patients walking through the hospital door equally care about the overall experience …

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Going the Omnichannel Way: Improving CX in the Automobile Industry

Buying a car is quite different from buying a dress or deciding which restaurant to visit tonight. A car is a big ticket product. The buying decision requires some pondering and a thorough research. This seems like an unnerving task. Starting off with the pre-purchase research, comparison, dealership visits, loans, the condition of the car …

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Omnichannel Insurance: Why Your Company Needs an Omnichannel Approach to Serve Customers

The history of insurance is as old as the human civilization. Before the onset of the monetary economy, insurance was in the form of mutual-aid or help. However, as the trade and commerce flourished in the medieval ages, with traders embarking on dangerous and treacherous voyages, the concept of modern insurance was introduced to the world. …

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Ameyo Omnichannel CX Solution Gets a Face-lift: 4 Updates to Improve Supervisor & Agent Productivity

At Ameyo we constantly innovate and update our products and software to help our customers be one step ahead when it comes to providing a profound Customer Experience. We want the entire ecosystem of customers to feel happy and satisfied.  Adhering to that belief, we are proud to announce four product updates for our Omnichannel …

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7 Steps To Implement Omnichannel Strategy

A customer’s journey within an organization involves a lot more touch points today than it did five to seven years ago. Unlike earlier, customers can contact a company through various channels today – mobile, call, chat, emails, etc. They choose the medium they are most comfortable with. The challenge today is not only to be …

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Embrace These Omnichannel Strategies To Digitally Transform Your Contact Center

We live in the age of digital transformation, but are businesses really ready to address the needs of digital savvy customer? Picture this – you have some queries regarding the mobile services plan, so you started a web chat session using the ‘click to chat’ option on your service provider’s ‘Help and Support’ web page. …

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Despite Digital Wave in the Contact Center Technology Space, Voice is Here to Stay – What Next?

There is a lot of talk about the impact of digital channels on call centers. Customer Experience leaders worldwide are walking through a maze of technology stacks and putting together pieces of a jigsaw puzzle called Omni Channel Customer Experience, while on the other hand, balancing costs in a business. Contact center technology has been …

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Age of Omnichannel: 4 Mediums Customers Prefer Most These Days

“This is my world, my world!” These were the legendary words of Agent Smith, before he had come, flying at Neo in the Hollywood blockbuster – The Matrix. This movie raised a lot of eyebrows, but more than that it raised a lot of questions on reality, with its conclusive logic. Fast forward more than …

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