Being a trusted customer engagement software provider, Ameyo believes that businesses should focus on easing customer engagement journeys while also ensuring hassle-free customer interactions. This is utmost important. In order to maintain a high customer satisfaction rate, you should not forget to consistently improve the way you carry out your business operations to resolve your customer queries.
Well, our customer support solutions – Ameyo Voice (Call Center Management Software), Ameyo Omni (Omnichannel Customer Support Software), and Ameyo Fusion CX (Omnichannel Customer Support Software & Ticketing System) have all got new exciting features to make sure that your agents can perform with maximum efficiency! Sounds great? The 4.8 GA Release brings a lot to grab your attention, here’s it!
New Features in Omnichannel Customer Support Software
Enhanced Data for Channels Added Via CAF
The new feature enables call center managers and supervisors to view all important metrics for interactions happening via new channels added through CAF. These metrics reflect relevant insights about Agent Productivity. Also, supervisors can download the reports for better analysis.
Engage With Your Customers Via WhatsApp
New Features in Call Center Management Software
Agent Monitoring Has Got More Relevant Data
No More Missed Callbacks
This improved notification will also help agents to plan their schedule according to their callback logs while also ensuring that no callback is missed.
Call Dispositions Have Got Two Levels Now
Manage Your Leads With Dialing Slots
Enhanced Agent Flexibility with Toolbar Integrations
As we always try to match our steps with our customers’ exact requirements and consistently bring new features and advancements in our products, stay tuned for more updates and feature enhancements!