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How to Improve the Call Center Data Quality [infographic]

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The success of any call center campaign starts from its data accuracy. Accurate data is the foundation to top-notch customer service. It is estimated that Call center managers spend an average of 20% to 30% of their time scrubbing through bad data. But, how can you insure that your campaign starts off with the right step. Here the infographic by Experian that reveals the necessary steps to improve the call center’s data quality.

the-building-blocks-of-customer-satisfaction-infographic

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