Quality Monitoring
About Mekong Aviation Mekong Aviation JSC (known as Air Mekong) is a provider of affordable air travel from Vietnam. Providing air transport in various ...
About RuralShores RuralShores is an Indian rural Business process outsourcing (BPO) company. It is a BPO based in rural India with delivery centers acro...
About Origin Call Center Origin is a 24/7 BPO which caters to clients in various geographies like Australia, New Zealand, the United Kingdom, and the Un...
How well you handle the customer interactions across your contact center holds the key to business success. Customers have increasing expectations from...
Long waiting queues are the bane of a call center. Customers do not like waiting. Whether they are tapping their fingers while being put on hold or star...
Call center managers want their team to excel in all the required fields for satisfying customers, whether it is from resolving a customer query to expl...
Call centers are still perceived as cost centers, even though they are not. You can turn it into a profit center if you minimize your extra cost. T...
![How to Improve the Call Center Data Quality [infographic]](https://www.ameyo.com/wp-content/uploads/2015/11/sampl3.png)
The success of any call center campaign starts from its data accuracy. Accurate data is the foundation to top-notch customer service. It is estimated th...
The modern era of business has fortified the concept of customer delight which has led to technological transformation in every organization seeking t...