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India's leading Job Portal chooses Ameyo to drive their Recruitment Center Operations


Gurgaon, March 10, 2016:  Ameyo, the market leader in contact center technology and omnichannel customer experience, today announced that MeraJob.in, India’s 1st Job Matching Portal has significantly expanded Ameyo deployment at their facilities, to empower their Recruitment Center.

MeraJob has consistently achieved better outcomes in talent acquisition using Pre-Screening and proprietary matching algorithms. Their recruitment model is channelled through both online and offline process. The inhouse Recruitment Center built on Ameyo platform has been an important enabler for Pre-Screening and matching candidates to jobs by skills, preferences, location and behaviour.

Prior to Ameyo implementation, MeraJob was facing issues in fetching extensive reports and pervasive decision-making. They were unable to integrate information between different business applications leading to lack of knowledge about the inbound and outbound queries. The need for seamless operations in the recruitment center, led them to search for a customized and efficient solution. Leveraging the technology offered by Ameyo, the company now ensures a strong two-way communication between recruiter and candidates with 20% increase in their operational efficiency.

Ameyo powers their inbound and outbound calling processes primarily functioning to handle job matching for candidates and for addressing assessments. The customized IVR has reduced the workflow allowing agents to have better control over candidate interactions. The automated phone hiring interviews through inbound and outbound phone calls or dial-outs on IVR, enables MeraJob to effectively combine data analytics based job matching with judgment. It also enables Pre-Screening on attributes such as language proficiency, selling skills and basic technical aptitude.

With Ameyo’s reporting module, MeraJob generates business­ oriented comprehensive reports relative to process performance, campaign productivity, call details, call history, user session, workforce and system. The integrated Ameyo Voice logger allows complete voice recording, access and management of all the calls made in the system.

“Our experience with Drishti has been very satisfactory. Interaction with Drishti has been primarily through Magus Customer Dialog, who have partnered us from inception in the Recruitment Centre deployment. Ameyo has been extremely prompt in addressing our requirements and customization. With close to 2000 inbound calls and about 200 outbound calls every day at our Recruitment Center, the usage of Ameyo is expected to expand rapidly and is at the heart of our endeavor to assist deserving job seekers find better lives. The Recruitment Center is the key in hand-holding a jobseeker through the entire process of identifying, finding and applying for matching jobs and MeraJob has been the leading job portal to use both online and offline or call centre based support, where Ameyo has been a strong enabler” says Pallav Sinha, Founder & CEO, Mera Job India Pvt Ltd.


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